Source · CQC inspection

Bedford Hospital

Provider Bedford Hospital NHS Trust Type NHS Healthcare Organisation Region East Last inspected 16 Aug 2018

Overall rating: Requires Improvement  View full CQC report

Domain ratings

Five CQC key questions
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement

Earlier inspection findings

pre-2024 framework · 12 must-do 45 should-do

Must-do actions (12)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 12
Must do
Safe
Thetrustmustensurethatmandatorytrainingandsafeguardingtrainingcomplianceisinlinewithtrusttargets.
Regulation: Regulation 12 (Safe care and treatment), Regulation 17 (Good governance)
⚠ Poor mandatory training compliance; not all staff had completed safeguarding training to the required levels.
Must-do action 2 of 12
Must do
Safe
Thetrustmustensurethatstaffarecompliantwitheffectiveinfectioncontrolandpreventiontechniques.
Regulation: Regulation 12 (Safe care and treatment)
⚠ Poor infection control and prevention practice; the service did not control all infection risks well; processes in place to prevent and control infection were not consistently adhered to.
Must-do action 3 of 12
Must do
Safe
Thetrustmustensurethatallemergencyequipmentchecksaredoneinlinewithtrustpolicyandthatthereisa systeminplaceforensuringthatthisiscompleted.
Regulation: Regulation 12 (Safe care and treatment)
⚠ Inconsistencies in the monitoring of equipment for ensuring safe use; equipment was not always looked after well; processes in place to ensure emergency equipment was checked daily were not always adhered to by staff.
Must-do action 4 of 12
Must do
Safe
Thetrustmustensurethatstaffingnumbersareappropriatetoclinicaldemands,includingtheprovisionofasuitably qualifiedchildren’snurse.
Regulation: Regulation 18 (Staffing)
⚠ Reduced nurse staffing levels; gaps in the provision of a qualified children’s registered nurse in the department; the service did not always have enough staff with the right qualifications, skills, training and experience to keep patients safe.
Must-do action 5 of 12
Must do
Effective
Thetrustmustensureallstaffreceiveanappraisal.
Regulation: Regulation 18 (Staffing), Regulation 17 (Good governance)
⚠ Staff appraisal rates were lower than the Trust target; not all staff had received an appraisal.
Must-do action 6 of 12
Must do
Safe
Thetrustmustensurepressurerelievingequipmentisavailablewhenrequiredandstaffreportdelaysthroughthe incidentreportingsystemasappropriate.
Regulation: Regulation 12 (Safe care and treatment)
⚠ Delays in obtaining pressure relieving mattresses in busy periods and pressure relieving cushions were not readily available.
Must-do action 7 of 12
Must do
Well-led
Thetrustmustensurethematernityriskregisteridentifieswhotheindividualresponsibleisforreviewingand monitoringeachrisk.Thetrustalsomustensuretheriskregisterisupdatedregularlywhenchangestomitigationare made.
Regulation: Regulation 17 (Good governance)
⚠ Actions taken by the service to mitigate identified risks were not always updated regularly on the risk register.
Must-do action 8 of 12
Must do
Effective
Thetrustmustensurestaffhavetheappropriatecompetenciesfortheirrole.
Regulation: Regulation 18 (Staffing)
⚠ Midwifery staff had not received the required training and competency assessments to undertake ‘scrub’ or recovery duties.
Must-do action 9 of 12
Must do
Safe
Thetrustmustensureallmaternitystaffhaveattendedthemultidisciplinary‘skillsanddrills’emergencytraining.
Regulation: Regulation 12 (Safe care and treatment)
⚠ Less than half of the maternity staff had attended a multidisciplinary ‘skills and drills’ training session.
Must-do action 10 of 12
Must do
Safe
Thetrustmustensurewomenareofferedcarbonmonoxidemonitoringinlinewithnationalrecommendationsand thisisdocumentedwithinthewomen’smaternitypatientrecords.
Regulation: Regulation 12 (Safe care and treatment)
⚠ There was no evidence of carbon monoxide monitoring in patient records, which is not in line with national recommendations.
Must-do action 11 of 12
Must do
Safe
Thetrustmustensuretheyconsistentlycompletetheiremergencyequipmentcheckstoevidencethattheequipment issuitableandreadyforuse.
Regulation: Regulation 12 (Safe care and treatment)
⚠ The processes in place to ensure emergency equipment was checked daily were not always adhered to by staff.
Must-do action 12 of 12
Must do
Safe
Thetrustmustensurestaffinglevelsacrosstheservicearereviewedinatimelymannerandthereisalwaysan appropriatenumberofregisteredmidwivesworkingonthematernitywardovernighttokeepwomenandbabies safe.
Regulation: Regulation 18 (Staffing)
⚠ Overnight staffing levels on the maternity ward were not always suitable for the level of care women and babies often required.

Should-do actions (45)

Recommended improvements to enhance service quality.

Should-do action 1 of 45
Should do
Safe
Thetrustshouldensurethereisadedicatedmentalhealthroomwhichishazardfree.
Should-do action 2 of 45
Should do
Effective
Thetrustshouldensureallclinicalauditssuchasinfectioncontrolandpatientrecordaudits,plusmandatory reportedRCEMaudits,haveactionplansattachedtoimprovecompliance.
Should-do action 3 of 45
Should do
Safe
Thetrustshouldensureitisconsistentlyrecogniseddeterioratingpatientsaccuratelyandinatimelymannerby auditingitscompliancetoNEWSandPEWSescalation.
Should-do action 4 of 45
Should do
Effective
Thetrustshouldaudititscompliancetothesepsis6guidance.
Should-do action 5 of 45
Should do
Safe
Thetrustshouldensureallmedicinesarestoredsafelyandsecurelyandambientroomtemperaturesandfridge temperaturesaremonitored,recordedandexceptionsareescalatedappropriately.
Should-do action 6 of 45
Should do
Well-led
Thetrustshouldensureitsleadershavesufficientdedicatedtimetomonitorthequalityoftheirservice.
Should-do action 7 of 45
Should do
Well-led
Thetrustshouldensureallrisksarerecordedontheserviceriskregister.
Should-do action 8 of 45
Should do
Effective
Thetrustshouldensureitsinformationsystemsrecordallrelevantinformationinlinewithnationalguidelines.
Should-do action 9 of 45
Should do
Well-led
Thetrustshouldensurethereareregulardepartmentalteammeetingwhichkeepsstaffinformedofdevelopment plansandsharedlearning.
Should-do action 10 of 45
Should do
Safe
Thetrustshouldensureelectricalsafetytestingisundertakenonallelectricalequipment.
Should-do action 11 of 45
Should do
Caring
Thetrustshouldensurepatientprivacyanddignityisprotectedwhilebookingintotheemergencydepartment.
Should-do action 12 of 45
Should do
Responsive
ThetrustshouldensureprintedinformationisavailableinadditionallanguagestoEnglish.
Should-do action 13 of 45
Should do
Safe
Thetrustshouldensureaccesstotheemergencydepartmentissecurethroughallitsentrances.
Should-do action 14 of 45
Should do
Effective
Thetrustshouldensurepatientconsentisrecordedinaconsistentway.
Should-do action 15 of 45
Should do
Effective
Thetrustshouldmonitortheeffectivenessofpainreliefprovided.
Should-do action 16 of 45
Should do
Effective
Thetrustshouldprovideformallyrecordedclinicalsupervisionforrelevantstaff.
Should-do action 17 of 45
Should do
Safe
Reviewnursestaffinglevelsandskillmixtomeettheneedsofpatientsatalltimes
Should-do action 18 of 45
Should do
Safe
Encourageallstafftoadheretostandardsofinfectionpreventionandcontrol
Should-do action 19 of 45
Should do
Safe
Reviewthestorageofmedicines.
Should-do action 20 of 45
Should do
Effective
Increaseappraisalratesforstaffinsurgery.
Should-do action 21 of 45
Should do
Responsive
Reviewprocessesfortheprovisionofdischargeinformationtopatients’GPstoensuretimeliness.
Should-do action 22 of 45
Should do
Safe
Improvethecompletionofrecordsoffluidintakeandnursinginterventionssuchasre-positioning.
Should-do action 23 of 45
Should do
Effective
Reviewallclinicalguidelinesinatimelymannersotheyareuptodateandreflectnationalguidance.
Should-do action 24 of 45
Should do
Safe
Ensurepatientinformationisstoredsecurelyatalltimes.
Should-do action 25 of 45
Should do
Responsive
Takestepstoimprovethetimelinessofresponsestocomplaints.
Should-do action 26 of 45
Should do
Safe
Thetrustshouldensurematernitystaffcomplywithinfectionpreventionandcontrolbestpractice.
Should-do action 27 of 45
Should do
Well-led
Thetrustshouldensuretheycontinuetoacttoaddressthecultureissueswithinthematernityservice.
Should-do action 28 of 45
Should do
Safe
Thetrustshouldensureallstaffhavecompletedtheirmandatorytraining.
Should-do action 29 of 45
Should do
Responsive
Thetrustshouldensureallcomplaintsaredealtwithinatimelymanner,aspertrustguidance.
Should-do action 30 of 45
Should do
Safe
Thetrustshouldensurepatientrecordsarestoredsecurelyandarenotaccessiblebyunauthorisedpersons.
Should-do action 31 of 45
Should do
Safe
Thetrustshouldensureprescriptionrecordsarefullycompleted,andincludethepatient’sweightandallergystatus.
Should-do action 32 of 45
Should do
Safe
Thetrustshouldensurealltelephonecallsmadebywomentothematernityunitarealwaysrecordedtoenable frequentcallerstobeidentifiedandappropriatelysupported.
Should-do action 33 of 45
Should do
Well-led
Thetrustshouldensurelearningidentifiedthroughauditortheperinatalmortalityandmorbiditymeetingsare effectivelysharedwithstaffwithinthedivision.
Should-do action 34 of 45
Should do
Well-led
Thetrustshouldensurethematernityleadershavesufficientdedicatedtimetomonitorthequalityoftheirservice.
Should-do action 35 of 45
Should do
Well-led
Thetrustshouldensurethematernityservicecollectsadequatedataforthecompletionofthenationalmaternity safetythermometereachmonth.
Should-do action 36 of 45
Should do
Well-led
Reviewthelong-termimpactofconsultantscoveringjuniordoctorroles.
Should-do action 37 of 45
Should do
Effective
Reviewpoliciesandguidelinesinatimelymanner,sotheyareup-to-dateandreflectnationalguidanceand recommendations.
Should-do action 38 of 45
Should do
Safe
Reviewtheirprocessesregardingmedicalrecordstorageandlegibilityofentries.
Should-do action 39 of 45
Should do
Safe
Reviewflooringintheoutpatientconsultationroomsandphlebotomyrooms,takingintoaccountHBN00-10 regulationswhichconsidersfloorsshouldbewashable,andhavecurvededgestopreventbacterialgrowth.
Should-do action 40 of 45
Should do
Safe
Reviewtheirprocessesregardingmedicinesmanagement,inlinewiththetrustpolicy.
Should-do action 41 of 45
Should do
Safe
Monitordailyminimumandmaximumfridgetemperatures,inlinewiththetrustpolicy.
Should-do action 42 of 45
Should do
Safe
Ensurealleligiblestaffarecompliantwithmandatorytraining,includingmedicinesmanagementandimmediatelife support.
Should-do action 43 of 45
Should do
Safe
Ensurethestockroomwheredrugsarestoredintheoncologyclinicislockedwhennotoccupiedbyamemberof staff.
Should-do action 44 of 45
Should do
Responsive
Reviewwaitingfacilitiestoensurepatientsandrelativehaveenoughseatingareas.
Should-do action 45 of 45
Should do
Responsive
Ensurecomplaintsarerespondedtoinatimelymanner.

Location details

CQC ID: RC110
Local authority: Bedford
Region: East

Inspection report

Type: Comprehensive inspection
Date: 16 August 2018
Rating: Requires improvement
Actions: 12 must-do 45 should-do
AI-extracted 3 Jun 2026