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Tower Hamlets Out of Hours GP Service

Provider Tower Hamlets GP Care Group CIC Type Primary Medical Services Region London Last inspected 2 Oct 2023

Overall rating: Good  View full CQC report

Domain ratings

Five CQC key questions
Safe
Requires Improvement
Effective
Good
Caring
Good
Responsive
Good
Well-led
Good

Earlier inspection findings

pre-2024 framework · 1 must-do 4 should-do

Must-do actions (1)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 1
Must do
Safe
Ensure that care and treatment is provided in a safe way to patients.
Regulation: Regulation 12 (Safe care and treatment)
⚠ The service was not meeting the target of seeing 95% of patients attending the out of hours service and assessed as urgent within two hours. A serious incident report that we reviewed did not acknowledge or make recommendations about no follow up being arranged for a patient.

Should-do actions (4)

Recommended improvements to enhance service quality.

Should-do action 1 of 4
Should do
Safe
Review how two separate databases are used to record patient information, and to store policies and procedures.
Should-do action 2 of 4
Should do
Safe
Review monitoring procedures to ensure that expired equipment is removed from areas where it might be used.
Should-do action 3 of 4
Should do
Safe
Review systems to ensure that all clinical staff are aware of learning from incidents.
Should-do action 4 of 4
Should do
Safe
Review DBS security checking protocols so that the provider may be assured that they are up to date.

Location details

CQC ID: 1-3649654540
Local authority: Tower Hamlets
Region: London

Inspection report

Type: Comprehensive inspection
Date: 2 October 2023
Rating: Good
Actions: 1 must-do 4 should-do
AI-extracted 3 Jun 2026