Source · CQC inspection
TerraBlu Homecare
Type Social Care Org
Region South East
Last inspected 18 Feb 2022
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (6)
Must-do action 1 of 6
Must do
Well-led
Registered persons had failed to notify CQC in a timely manner about incidents that had occurred.
Must-do action 2 of 6
Must do
Safe
Registered persons had failed to adequately assess individual risks relating to the health, safety and welfare of people and staff.
Must-do action 3 of 6
Must do
Safe
Registered persons had failed to take appropriate actions to ensure medicines were managed in a safe way.
Must-do action 4 of 6
Must do
Safe
The failure to protect people from abuse and improper treatment was a breach of Regulation 13 (1)(2)
Must-do action 5 of 6
Must do
Well-led
The provider had failed to operate a robust quality assurance process to continually understand the quality of the service and ensure any shortfalls were addressed.
Must-do action 6 of 6
Must do
Safe
A robust approach to recruitment was not taken make sure only suitable staff with the competence and skills were employed to provide care. This was a breach of Regulation 19 (1)(2)(3).
Should-do actions (4)
Should-do action 1 of 4
Should do
Safe
Newer staff had not received the COVID specific training.
Should-do action 2 of 4
Should do
Safe
One person had fallen and injured themselves in January 2022 and had been found by a staff member. This had not been appropriately recorded.
Should-do action 3 of 4
Should do
Responsive
Complaints procedures and other information for people using the service were not available in easy to read and accessible formats to help people with learning disabilities and others understand them.
Should-do action 4 of 4
Should do
Responsive
Other people and relatives did not have the same experiences. One person told us, "I asked for a 08.00am call and at first I was getting calls at 07.00 am or 07.30 am, it's better now but they never call if they are going to be late."