Source · CQC inspection

Cary Lodge

Type Social Care Org Region South West Last inspected 12 Feb 2019

Overall rating: Inadequate  View full CQC report

Domain ratings

Five CQC key questions
Safe
Inadequate
Effective
Requires Improvement
Caring
Inadequate
Responsive
Inadequate
Well-led
Inadequate

Earlier inspection findings

pre-2024 framework · 7 must-do

Must-do actions (7)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 7
Must do
Responsive
People did not receive appropriate care that met their needs. Where meeting people's nutritional needs, the provider did not always have regard for people's well-being. 9(1)(a)(b)(2)(3)(i)
Regulation: Regulation 9 HSCA RA Regulations 2014 Person-centred care
⚠ People did not receive appropriate care that met their needs. Where meeting people's nutritional needs, the provider did not always have regard for people's well-being.
Must-do action 2 of 7
Must do
Caring
People were not always treated with dignity and respect. 10(1)
Regulation: Regulation 10 HSCA RA Regulations 2014 Dignity and respect
⚠ People were not always treated with dignity and respect.
Must-do action 3 of 7
Must do
Effective
Consent was not always sought from people before care and treatment was provided. 11(1)
Regulation: Regulation 11 HSCA RA Regulations 2014 Need for consent
⚠ Consent was not always sought from people before care and treatment was provided.
Must-do action 4 of 7
Must do
Safe
Risks to people's safety had not always been assessed or mitigated. Medicines were not always managed safely. 12(1)
Regulation: Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
⚠ Risks to people's safety had not always been assessed or mitigated. Medicines were not always managed safely.
Must-do action 5 of 7
Must do
Safe
People were not protected from assaults from others. Systems and processes to report incidents were not effective. 13(1)(2)(3)
Regulation: Regulation 13 HSCA RA Regulations 2014 Safeguarding service users from abuse and improper treatment
⚠ People were not protected from assaults from others. Systems and processes to report incidents were not effective.
Must-do action 6 of 7
Must do
Well-led
Systems and processes had failed to adequately assess, monitor and improve the quality and safety of people. Records were not always accurate. 17(1)(2)(a)(b)(c)
Regulation: Regulation 17 HSCA RA Regulations 2014 Good governance
⚠ Systems and processes had failed to adequately assess, monitor and improve the quality and safety of people. Records were not always accurate.
Must-do action 7 of 7
Must do
Safe
There were not sufficient numbers of skilled staff deployed to keep people safe. 18(1)(2)(a)
Regulation: Regulation 18 HSCA RA Regulations 2014 Staffing
⚠ There were not sufficient numbers of skilled staff deployed to keep people safe.

Previous inspection

12 February 2019
RatingInadequate
TypeComprehensive inspection
Actions None

Location details

CQC ID: 1-111653731
Local authority: Torbay
Region: South West

Inspection report

Type: Comprehensive inspection
Date: 1 March 2019
Rating: Inadequate
Actions: 7 must-do
AI-extracted 17 Feb 2026