Source · CQC inspection
Walnut Close
Provider West Berkshire Council
Type Social Care Org
Region South East
Last inspected 26 Sep 2019
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (4)
Must-do action 1 of 4
Must do
Responsive
The provider did not always support people to avoid social isolation and partake in meaningful activities.
Must-do action 2 of 4
Must do
Effective
The service did not follow the principles of the Mental Capacity Act 2005.
Must-do action 3 of 4
Must do
Safe
The service was did not always work within best practice guidelines for infection control. Parts of the service were in disrepair. The premises did not always meet the needs of the people using the service.
Must-do action 4 of 4
Must do
Well-led
The service's quality assurance systems did not identify shortfalls regarding people's social needs, the environment and mental capacity assessments.