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V&C Family Care Ltd

Type Social Care Org Region East Last inspected 23 May 2022

Overall rating: Inadequate  View full CQC report

Domain ratings

Five CQC key questions
Safe
Inadequate
Effective
Inadequate
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Inadequate

Earlier inspection findings

pre-2024 framework · 8 must-do

Must-do actions (8)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 8
Must do
Safe
The provider must ensure that care and treatment is provided in a safe way for service users.
Regulation: Regulation 12 Safe Care and Treatment of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
⚠ The management team had a significant lack of knowledge and oversight of risks to people they cared for. There was an absence of risk assessments for people, setting out all the risks to them and how these could be mitigated. For example, one person was cared for in bed but …
Must-do action 2 of 8
Must do
Safe
The provider must ensure that persons employed are of good character, have the necessary qualifications, skills and experience, and are physically and mentally fit for the purposes of the work they are to perform.
Regulation: Regulation 19 Fit and Proper Persons Employed of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
⚠ Whilst there were sufficient staff deployed to meet people's needs, appropriate recruitment checks were not carried out on staff to ensure they were of the right background and character to care for vulnerable people. One staff member had no recruitment checks at all and had been caring for very vulnerable …
Must-do action 3 of 8
Must do
Effective
The provider must ensure that there are sufficient numbers of suitably qualified, competent, skilled and experienced staff to meet the needs of service users.
Regulation: Regulation 18 Staffing of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
⚠ Staff did not receive appropriate training for the role. Some staff we spoke with told us they had joined the service having worked for other care companies where they had received training. However, all of these staff told us that the management team had not asked for proof of their …
Must-do action 4 of 8
Must do
Effective
The nutritional and hydration needs of service users must be met. Paragraph (1) applies where— care or treatment involves— the meeting of the nutritional or hydration needs of service users is part of the arrangements made for the provision of care or treatment by the service provider.
Regulation: Regulation 14 HSCA RA Regulations 2014 Meeting nutritional and hydration needs
⚠ A number of people using the service were reliant on staff to support them with food and drink and did not have anyone else to help them with this. Despite this, there was insufficient care planning or risk assessment to guide staff on how to support people to reduce the …
Must-do action 5 of 8
Must do
Effective
The provider must ensure that care and treatment is provided only with the consent of the relevant person.
Regulation: Regulation 11 Need for Consent of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
⚠ Whilst the service carried out a short assessment of people's capacity, this was not decision specific. The registered manager was not clear on who had capacity and who did not. For example, in the records of one person it stated they did not have capacity due to their dementia. However, …
Must-do action 6 of 8
Must do
Caring
Service users must be treated with dignity and respect. Without limiting paragraph (1), the things which a registered person is required to do to comply with paragraph (1) include in particular— ensuring the privacy of the service user; supporting the autonomy, independence and involvement in the community of the service user; having due regard to any relevant protected characteristics (as defined in section 149(7) of the Equality Act 2010) of the service user.
Regulation: Regulation 10 HSCA RA Regulations 2014 Dignity and respect
⚠ Whilst people told us the care staff were kind and caring towards them, this was not consistently promoted by the service. One staff member told us of a time they raised concerns about one person's mental health and asked for further time to spend with them or for another staff …
Must-do action 7 of 8
Must do
Responsive
The care and treatment of service users must— 1.be appropriate, 2.meet their needs, and 3.reflect their preferences.
Regulation: Regulation 9 HSCA RA Regulations 2014 Person-centred care
⚠ Care plans did not clearly set out people's communication needs and the support they required to communicate effectively. Some information was noted, such as people being hard of hearing, but it was unclear what staff needed to do in order to communicate effectively with the person. Staff told us about …
Must-do action 8 of 8
Must do
Well-led
The provider must ensure that effective governance, including systems and processes, are in place to ensure compliance with the requirements in this Part.
Regulation: Regulation 17 Good Governance of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
⚠ The service was being managed by the registered manager and a director of the company. Neither could demonstrate to us, in the course of the inspection, that they had the appropriate skills, knowledge and competency to be running a service of this kind. Both failed to have an adequate understanding …

Location details

CQC ID: 1-11135246917
Local authority: Norfolk
Region: East

Inspection report

Type: Comprehensive inspection
Date: 23 May 2022
Rating: Inadequate
Actions: 8 must-do
AI-extracted 17 Feb 2026