Elsinor Residential Home

⚠ The provider failed to ensure the care and treatment was appropriate, met people's need and reflected people's preferences

⚠ The provider failed to adequately assess, monitor and reduce risks to people's health and safety. They also failed to ensure the proper and safe management of medicines.

⚠ The provider failed to establish and operate systems and processes effectively to prevent abuse of service users and they failed to investigate and report any allegations of abuse.

⚠ The provider failed to ensure systems were effective, in place and robust enough to demonstrate the service was effectively managed.

⚠ The provider failed to ensure staff had the knowledge and skills to enable them to provide safe effective care and support.