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Talbot House

Type Social Care Org Region East Last inspected 7 Dec 2022

Location rating: Requires Improvement  View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location, last inspected 7 December 2022. Ratings extracted from individual reports are shown separately below.

Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Inspection report
Date: 18 November 2022
Rating extracted from this report: Requires Improvement
Actions indexed: 4 must-do 2 should-do

Read this inspection PDF

AI-extracted 17 Feb 2026

Earlier inspection findings

pre-2024 framework · 4 must-do 2 should-do

Must-do actions (4)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 4
Must do
Responsive
The provider must ensure that people's preferences are fully explored and recorded in relation to goals, needs and end of life wishes.
Regulation: Regulation 9 HSCA RA Regulations 2014 Person-centred care
⚠ The provider had failed to ensure that people's preferences had been fully explored and recorded in relation to goals, needs and end of life wishes.
Must-do action 2 of 4
Must do
Safe
The provider must ensure risks to people are fully assessed and clear guidance for staff is implemented. Medicines must be safely managed and administered to people.
Regulation: Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
⚠ Risks to people had not been fully assessed and clear guidance for staff had not been implemented. Medicines were not being safely managed or administered to people.
Must-do action 3 of 4
Must do
Well-led
The provider must ensure there are systems in place to help them identify concerns in relation to safe and proper care and wellbeing of people, staff skill, understanding and support and poor and inconsistent record keeping.
Regulation: Regulation 17 HSCA RA Regulations 2014 Good governance
⚠ The provider had failed to ensure there were systems in place to help them identify concerns found during this inspection in relation to safe and proper care and wellbeing of people, staff skill, understanding and support and poor and inconsistent record keeping.
Must-do action 4 of 4
Must do
Effective
The provider must provide sufficient training and support to enable staff to carry out their duties and ensure there are sufficient numbers of suitably trained, skilled and experienced staff on shift to meet people's needs.
Regulation: Regulation 18 HSCA RA Regulations 2014 Staffing
⚠ The provider had failed to provide sufficient training and support to enable staff to carry out their duties as well as failing to ensure there were sufficient numbers of suitability trained, skilled and experienced staff on shift to meet people's needs

Should-do actions (2)

Recommended improvements to enhance service quality.

Should-do action 1 of 2
Should do
Safe
Staff would benefit from additional training in understanding what various forms of abuse look like in order to be able to identify concerns.
Should-do action 2 of 2
Should do
Effective
Further improvements could be made to provide fresh food and less reliance on ready meals to enable people to make personalised choices about their meals.