Source · CQC inspection
Reside at Stour Road
Type Social Care Org
Region South West
Last inspected 28 Dec 2017
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Good
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (2)
Must-do action 1 of 2
Must do
Safe
Risks identified for people had not been consistently managed or actions taken in order to minimise the risks.
Must-do action 2 of 2
Must do
Well-led
Systems and processes were not effective in monitoring and mitigating avoidable risks to people. People's records of their care and treatment were not always accurate or complete.
Should-do actions (1)
Should-do action 1 of 1
Should do
Responsive
We recommend that the service consider NICE guidance or similar nationally recognised guidance when designing, delivering and reviewing peoples care and support needs and choices.