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Newland House

Type Social Care Org Region North East Last inspected 2 Aug 2018

Archived This service was archived (deregistered) by CQC on 12 Apr 2019. The ratings below are historical and do not reflect a current service.

Location rating: Requires Improvement  View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location, last inspected 2 August 2018. Ratings extracted from individual reports are shown separately below.

Safe
Requires Improvement
Effective
Requires Improvement
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Inadequate

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Comprehensive inspection
Date: 2 August 2018
Rating extracted from this report: Requires Improvement
Actions indexed: 11 must-do 3 should-do

Read this inspection PDF

AI-extracted 17 Feb 2026

Earlier inspection findings

pre-2024 framework · 11 must-do 3 should-do

Must-do actions (11)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 11
Must do
Responsive
People were not receiving care which was person-centred or reflected personal preferences.
Regulation: Regulation 9 HSCA RA Regulations 2014 Person-centred care
⚠ People were not receiving care which was person-centred or reflected personal preferences. Regulation 9(1)
Must-do action 2 of 11
Must do
Responsive
People's individual needs were not being met in relation to the provision of activities and social stimulation.
Regulation: Regulation 9 HSCA RA Regulations 2014 Person-centred care
⚠ People's individual needs were not being met in relation to the provision of activities and social stimulation. Regulation 9(3)(b)
Must-do action 3 of 11
Must do
Caring
People were not treated with dignity and respect at all times.
Regulation: Regulation 10 HSCA RA Regulations 2014 Dignity and respect
⚠ People were not treated with dignity and respect at all times. Regulation 10(1)
Must-do action 4 of 11
Must do
Safe
Risks were not being appropriately assessed and staff did not have all necessary information to mitigate risk.
Regulation: Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
⚠ Risks were not being appropriately assessed and staff did not have all necessary information to mitigate risk. Regulation 12(2)(a)(b)
Must-do action 5 of 11
Must do
Safe
There were not adequate systems in place for medicines management. As a result people's medicines were not always administered correctly.
Regulation: Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
⚠ There were not adequate systems in place for medicines management. As a result people's medicines were not always administered correctly. Regulation 12(2)(b)(g)
Must-do action 6 of 11
Must do
Effective
People's nutritional and hydration intake was not being accurately monitored to reduce risk of dehydration or weight loss. Appropriate action was not taken when people were found to be losing weight.
Regulation: Regulation 14 HSCA RA Regulations 2014 Meeting nutritional and hydration needs
⚠ People's nutritional and hydration intake was not being accurately monitored to reduce risk of dehydration or weight loss. Appropriate action was not taken when people were found to be losing weight. Regulation 14(4)(a)
Must-do action 7 of 11
Must do
Effective
People were not always provided with adequate support and encouragement to eat their meals.
Regulation: Regulation 14 HSCA RA Regulations 2014 Meeting nutritional and hydration needs
⚠ People were not always provided with adequate support and encouragement to eat their meals. Regulation 14(4)(d)
Must-do action 8 of 11
Must do
Well-led
There was no effective system of audits in place. This lack of management oversight meant issues we identified had not been picked up by the provider.
Regulation: Regulation 17 HSCA RA Regulations 2014 Good governance
⚠ There was no effective system of audits in place. This lack of management oversight meant issues we identified had not been picked up by the provider. Regulation 17(2)(a)
Must-do action 9 of 11
Must do
Well-led
Records relating to the care and treatment of people using the service were not complete, accurate or up to date.
Regulation: Regulation 17 HSCA RA Regulations 2014 Good governance
⚠ Records relating to the care and treatment of people using the service were not complete, accurate or up to date. Regulation 17(2)(c)
Must-do action 10 of 11
Must do
Safe
The provider did not ensure sufficient numbers of suitably qualified staff were deployed to fully meet people's care needs. This had impacted on staff's ability to provide care in line with the fundamental standards of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Regulation: Regulation 18 HSCA RA Regulations 2014 Staffing
⚠ The provider did not ensure sufficient numbers of suitably qualified staff were deployed to fully meet people's care needs. This had impacted on staff's ability to provide care in line with the fundamental standards of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Regulation 18(1)
Must-do action 11 of 11
Must do
Well-led
The provider did not have a system in place to accurately determine the number of staff required.
Regulation: Regulation 18 HSCA RA Regulations 2014 Staffing
⚠ The provider did not have a system in place to accurately determine the number of staff required. Regulation 18(2)(a)

Should-do actions (3)

Recommended improvements to enhance service quality.

Should-do action 1 of 3
Should do
Effective
We recommend that the provider ensures staff have access to additional training to meet the specific needs of people living at Newland House.
Should-do action 2 of 3
Should do
Effective
We recommend the provider consults current best practice guidelines on providing a stimulating environment for people living with dementia.
Should-do action 3 of 3
Should do
Well-led
We recommend the registered manager and provider familiarise themselves with the circumstances when they need to make notifications to CQC by consulting the relevant regulations.