Source · CQC inspection
Mercylink Care Cambridgeshire
Type Social Care Org
Region East
Last inspected 20 Sep 2022
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (1)
Must-do action 1 of 1
Must do
Well-led
Regulation 17 HSCA RA Regulations 2014 Good governance: Whilst there was no evidence of risk of harm to people, quality monitoring systems were not robust enough to accurately monitor and identify areas found requiring improvement.
Should-do actions (3)
Should-do action 1 of 3
Should do
Safe
Information to guide staff in some of these records could be more detailed. For example, around hoisting people using equipment and catheter care support.
Should-do action 2 of 3
Should do
Well-led
Good practice when an error is made is to cross through neatly and initial to acknowledge the change made.
Should-do action 3 of 3
Should do
Well-led
Records held required more information to guide staff or required updating so they were current records.