Home / Sources / CQC / Mercylink Care Cambridgeshire
Source · CQC inspection

Mercylink Care Cambridgeshire

Type Social Care Org Region East Last inspected 20 Sep 2022

Location rating: Requires Improvement  View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location, last inspected 20 September 2022. Ratings extracted from individual reports are shown separately below.

Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Inspection report
Date: 20 September 2022
Rating extracted from this report: Requires Improvement
Actions indexed: 1 must-do 3 should-do

Read this inspection PDF

AI-extracted 17 Feb 2026

Earlier inspection findings

pre-2024 framework · 1 must-do 3 should-do

Must-do actions (1)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 1
Must do
Well-led
Regulation 17 HSCA RA Regulations 2014 Good governance: Whilst there was no evidence of risk of harm to people, quality monitoring systems were not robust enough to accurately monitor and identify areas found requiring improvement.
Regulation: Regulation 17 HSCA RA Regulations 2014 Good governance
⚠ Whilst there was no evidence of risk of harm to people, quality monitoring systems were not robust enough to accurately monitor and identify areas found requiring improvement.

Should-do actions (3)

Recommended improvements to enhance service quality.

Should-do action 1 of 3
Should do
Safe
Information to guide staff in some of these records could be more detailed. For example, around hoisting people using equipment and catheter care support.
Should-do action 2 of 3
Should do
Well-led
Good practice when an error is made is to cross through neatly and initial to acknowledge the change made.
Should-do action 3 of 3
Should do
Well-led
Records held required more information to guide staff or required updating so they were current records.