Source · CQC inspection
Quality Care Management Limited
Type Social Care Org
Region South East
Last inspected 13 May 2022
Overall rating: Inadequate View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Inadequate
Responsive
Requires Improvement
Well-led
Inadequate
Earlier inspection findings
Must-do actions (5)
Must-do action 1 of 5
Must do
Caring
The registered person must ensure people are treated with dignity and respect and ensure people's privacy, dignity and independence is maintained.
Must-do action 2 of 5
Must do
Effective
The registered provider must ensure the Mental Capacity Act 2005 and associated code of practice is followed on all occasions where a person lacks mental capacity to make an informed decision.
Must-do action 3 of 5
Must do
Safe
The registered provider must ensure the safe management of medicines, that infection and prevention control measures are effectively managed and that risks to people and environmental risks are effectively managed.
Must-do action 4 of 5
Must do
Well-led
The registered provider must ensure processes are in place to assess, monitor and improve quality and safety of the service.
Must-do action 5 of 5
Must do
Effective
The registered provider must ensure all staff have the necessary training, knowledge and skills to safely meet people's needs.
Should-do actions (2)
Should-do action 1 of 2
Should do
Effective
The provider should review mealtime arrangements to ensure that this is always a positive experience for people and that they receive the support required in an unrushed, caring and dignified way.
Should-do action 2 of 2
Should do
Responsive
The provider should seek current guidance, review the arrangements in place to ensure people are always supported to avoid social isolation, follow interests and take part in activities that are socially and culturally relevant to them and update their practice.
Previous inspection
| Rating | Requires Improvement |
| Type | Focused inspection |
| Actions | 1 should-do |
1 resolved