Source · CQC inspection
People in Action - 132 Manor Court Road
Type Social Care Org
Region West Midlands
Last inspected 5 Jan 2024
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (8)
Must-do action 1 of 8
Must do
Safe
12(1) The provider had failed to ensure care and treatment was provided in a safe way for service users.
Must-do action 2 of 8
Must do
Safe
12(2)(a) The provider had failed to assess the risks to the health and safety of service users of receiving the care or treatment.
Must-do action 3 of 8
Must do
Safe
12(2)(b) The provider had failed to do all that was reasonably practicable to mitigate any such risks.
Must-do action 4 of 8
Must do
Safe
12(2)(g) The provider had failed to ensure the proper and safe management of medicines.
Must-do action 5 of 8
Must do
Well-led
17(1) Systems or processes must be established and operated effectively to ensure compliance with the requirements in this Part.
Must-do action 6 of 8
Must do
Well-led
17(2)(a) assess, monitor and improve the quality and safety of the services provided in the carrying on of the regulated activity (including the quality of the experience of service users in receiving those services);
Must-do action 7 of 8
Must do
Well-led
17(2)(b) assess, monitor and mitigate the risks relating to the health, safety and welfare of service users and others who may be at risk which arise from the carrying on of the regulated activity;
Must-do action 8 of 8
Must do
Well-led
17(2)(c) maintain securely an accurate, complete and contemporaneous record in respect of each service user, including a record of the care and treatment provided to the service user and of decisions taken in relation to the care and treatment provided;