Source · CQC inspection
Heatherdene Residential Care Home
Type Social Care Org
Region West Midlands
Last inspected 3 Mar 2020
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Inadequate
Earlier inspection findings
Must-do actions (4)
Must-do action 1 of 4
Must do
Safe
Environmental risks were not always considered which placed people at the risk of harm. People were not protected from the risks associated with the management and administration of medicines.
Must-do action 2 of 4
Must do
Well-led
Systems to monitor the quality and safety of the service provided had systematically failed to identify shortfalls or drive improvements.
Must-do action 3 of 4
Must do
Safe
The provider had failed to ensure that robust staff recruitment procedures were followed to ensure only fit and proper persons were employed.
Must-do action 4 of 4
Must do
Effective
The provider had failed to ensure that staff received the required training to meet the needs of the people they supported.