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Heatherdene Residential Care Home

Type Social Care Org Region West Midlands Last inspected 3 Mar 2020

Archived This service was archived (deregistered) by CQC on 1 Sep 2020. The ratings below are historical and do not reflect a current service.

Location rating: Requires Improvement  View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location, last inspected 3 March 2020. Ratings extracted from individual reports are shown separately below.

Safe
Requires Improvement
Effective
Requires Improvement
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Inadequate

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Comprehensive inspection
Date: 3 March 2020
Rating extracted from this report: Requires Improvement
Actions indexed: 4 must-do

Read this inspection PDF

AI-extracted 17 Feb 2026

Earlier inspection findings

pre-2024 framework · 4 must-do

Must-do actions (4)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 4
Must do
Safe
Environmental risks were not always considered which placed people at the risk of harm. People were not protected from the risks associated with the management and administration of medicines.
Regulation: Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
⚠ Environmental risks were not always considered which placed people at the risk of harm. People were not protected from the risks associated with the management and administration of medicines.
Must-do action 2 of 4
Must do
Well-led
Systems to monitor the quality and safety of the service provided had systematically failed to identify shortfalls or drive improvements.
Regulation: Regulation 17 HSCA RA Regulations 2014 Good governance
⚠ Systems to monitor the quality and safety of the service provided had systematically failed to identify shortfalls or drive improvements.
Must-do action 3 of 4
Must do
Safe
The provider had failed to ensure that robust staff recruitment procedures were followed to ensure only fit and proper persons were employed.
Regulation: Regulation 19 HSCA RA Regulations 2014 Fit and proper persons employed
⚠ The provider had failed to ensure that robust staff recruitment procedures were followed to ensure only fit and proper persons were employed.
Must-do action 4 of 4
Must do
Effective
The provider had failed to ensure that staff received the required training to meet the needs of the people they supported.
Regulation: Regulation 18 HSCA RA Regulations 2014 Staffing
⚠ The provider had failed to ensure that staff received the required training to meet the needs of the people they supported.