Source · CQC inspection
Bracken House
Type Social Care Org
Region West Midlands
Last inspected 23 Oct 2023
Location rating: Requires Improvement View location on CQC
Location ratings by domain
Safe
Good
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement
Most recent report indexed for actions
Type: Focused inspection
Date: 23 October 2023
Rating extracted from this report: Requires Improvement
Actions indexed:
5 should-do
AI-extracted 17 Feb 2026
Earlier inspection findings
Should-do actions (5)
Should-do action 1 of 5
Should do
Well-led
Systems used to complete documentation did not always enable the provider to record people's information in the way they needed to. For example, where the provider had discussed the use of bed sensors with people and had assessed their capacity, this had not been documented.
Should-do action 2 of 5
Should do
Well-led
Quality checks failed to identify where sufficient action had not been taken to address environmental risks in the home. For example, where there was a delay by the building provider in replacing 3 soiled bedroom carpets, the provider failed to arrange for a broken carpet cleaner to be fixed which may have helped to reduce the risk of spread of infection.
Should-do action 3 of 5
Should do
Well-led
Systems in place failed to identify where the provider had not taken sufficient action to ensure visitors to the home were not at risk when using the lift when the light had broken. For example, there was no signage up to make them aware that emergency lighting only was in use.
Should-do action 4 of 5
Should do
Well-led
Quality checks in place did not identify when clinical monitoring checks were not required. For example, staff were required to input records related to bowel monitoring when people did not have any needs or risks related to continence.
Should-do action 5 of 5
Should do
Well-led
People and relatives told us the management team could be more visible in the home.
Previous inspection
| Rating extracted from this report | Requires Improvement |
| Type | Comprehensive inspection |
| Actions | 1 must-do 1 should-do |
1 resolved
1 repeated