Source · CQC inspection
Woodlands
Type Social Care Org
Region North East
Last inspected 26 Mar 2019
Overall rating: Inadequate View full CQC report
Domain ratings
Safe
Inadequate
Effective
Inadequate
Caring
Requires Improvement
Responsive
Inadequate
Well-led
Inadequate
Earlier inspection findings
Must-do actions (8)
Must-do action 1 of 8
Must do
Responsive
The provider failed to ensure they had done everything reasonably practicable to make sure people who used the service received person-centred care and support that was appropriate, met their needs and reflected their personal preferences.
Must-do action 2 of 8
Must do
Caring
People were not always treated with dignity and respect.
Must-do action 3 of 8
Must do
Effective
Consent to care and treatment was not always sought in line with the Mental Capacity Act 2005.
Must-do action 4 of 8
Must do
Safe
Not all risks had been assessed or action taken to reduce the risk of harm. Systems and processes in place failed to ensure that the premises and equipment used by the service provider were always clean and safe. Systems and processes failed to assure the proper and safe management of medicines.
Must-do action 5 of 8
Must do
Safe
Effective systems were not fully in place to protect people from the risk of abuse.
Must-do action 6 of 8
Must do
Safe
Equipment and the premises was not always suitable, properly used or appropriately maintained.
Must-do action 7 of 8
Must do
Well-led
The provider did not have robust systems in place to effectively monitor and improve the quality and safety of the service nor to monitor and mitigate the risks to the health, safety and welfare of people who used the service.
Must-do action 8 of 8
Must do
Effective
An effective system was not in place to ensure staff received appropriate training and support to enable them to carry out their duties they were employed to perform.
Previous inspection
| Rating | Requires Improvement |
| Type | Comprehensive inspection |
| Actions | 3 must-do 2 should-do |
5 repeated