Source · CQC inspection
Holly Court Care Home
Type Social Care Org
Region North West
Last inspected 23 Jun 2023
Archived This service was archived (deregistered) by CQC on 9 Feb 2024. The ratings below are historical and do not reflect a current service.
Location rating: Requires Improvement View location on CQC
Location ratings by domain
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement
Most recent report indexed for actions
Type: Focused inspection
Date: 23 June 2023
Rating extracted from this report: Requires Improvement
Actions indexed:
1 must-do
7 should-do
AI-extracted 17 Feb 2026
Earlier inspection findings
Must-do actions (1)
Must-do action 1 of 1
Must do
Well-led
The provider must ensure their governance systems effectively identify failings and shortfalls, impacting on the quality and safety of service provision and outcomes for people.
Should-do actions (7)
Should-do action 1 of 7
Should do
Safe
We recommend a dependency tool is used to help determine appropriate staffing levels, based on the number of people living in the home and their changing needs.
Should-do action 2 of 7
Should do
Safe
Formal records however, in relation to pressure relief care were not in place. We discussed this with the deputy manager and pressure relief recording commenced immediately for 2 people who were receiving this. Alerts were placed on the electronic system so that staff received timely reminders.
Should-do action 3 of 7
Should do
Effective
The provider needed to improve the environment so that people had a better dining experience. We were not assured that there were enough dining seats for people should everyone choose to eat in the dining room. Daily menus were not on display or not in a format people could understand. We discussed the use of picture cards and photos of meals with the deputy manager.
Should-do action 4 of 7
Should do
Responsive
We noted the complaints process was laminated and taped to the wall in a corridor on one of the units. We discussed the effectiveness and appropriateness of this with the deputy manager, who assured us it would be removed.
Should-do action 5 of 7
Should do
Well-led
electronic care plans required review to ensure they accurately reflected people's support needs
Should-do action 6 of 7
Should do
Well-led
There were references to the previous provider in some notices and signs still on display around the home. We discussed the removal of these with the deputy manager.
Should-do action 7 of 7
Should do
Well-led
The cook wasn't currently involved in this process, however we discussed this with the deputy manager and the cook, who both agreed this would be beneficial for people.