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Manor Rest Home

Type Social Care Org Region East Last inspected 18 Dec 2023

Overall rating: Requires Improvement  View full CQC report

Domain ratings

Five CQC key questions
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement

Earlier inspection findings

pre-2024 framework · 2 must-do 2 should-do

Must-do actions (2)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 2
Must do
Effective
The provider must ensure people's consent and best interest decisions are obtained in line with legislation and guidance with MCA 2005 and DoLS.
Regulation: Regulation 11 HSCA RA Regulations 2014 Need for consent
⚠ The provider did not ensure people's consent and best interest decisions had been obtained in line with legislation and guidance with MCA 2005 and DoLS. This demonstrated a breach of Regulation 11 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Must-do action 2 of 2
Must do
Well-led
The provider must ensure effective arrangements are in place for robust quality monitoring.
Regulation: Regulation 17 HSCA RA Regulations 2014 Good governance
⚠ Effective arrangements were not in place to ensure robust quality monitoring arrangements were in place. This demonstrated a continued breach of Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014

Should-do actions (2)

Recommended improvements to enhance service quality.

Should-do action 1 of 2
Should do
Safe
We recommend the provider consider current guidance on the management of risk for people using the service.
Should-do action 2 of 2
Should do
Effective
We recommend the provider refers to current guidance or seeks advice from a reputable source to ensure all staff receive regular formal supervision.

Location details

CQC ID: 1-110452925
Local authority: Southend-on-Sea
Region: East

Inspection report

Type: Focused inspection
Date: 18 December 2023
Rating: Requires Improvement
Actions: 2 must-do 2 should-do
AI-extracted 17 Feb 2026