Cheshire Hair Transplant Clinic Limited

⚠ The service did not always control infection risk well. The service did not have a mandatory training schedule aligned to the UK core skills for health framework. The log did not show specifically which areas were cleaned or if they were cleaned before and after the procedure. The registered manager …

⚠ The service did not always use systems and processes to safely prescribe, administer, record and store medicines. Staff did not always store medicines safely. The temperatures they recorded often significantly exceeded the expected range of a medicine’s fridge, 2 to 8 degrees centigrade. Staff did not always prescribe and record …

⚠ Some staff did not complete training in key skills including safeguarding. The service did not provide mandatory training in key skills to all staff and make sure everyone completed it. Some staff had completed little or no mandatory training. Staff did not always receive training on how to recognise and …

⚠ Staff did not always complete and update risk assessments for each patient, identify and remove risk and act upon patients at risk of deterioration. Two of the five records we inspected did not include a health questionnaire and consultation notes showed limited evidence of complete or consistent risk assessments. There …

⚠ The service did not always have up to date and accurate policies to govern the service and guide staff to deliver the service safely and did not ensure staff read them. Staff did not follow up to date policies to plan and deliver high quality care according to best practice …

⚠ Staff did not always keep detailed, clear and up to date records and not all staff could access them. Patient notes were not always comprehensive or complete. None of the records were comprehensive and clear. Two of the five records we inspected did not include a patient health questionnaire. One …

⚠ The service did not operate robust recruitment processes for all staff and managers did not always check staff were competent for their roles. Managers did not provide staff with an induction and did not always check staff had the knowledge, skills, and experience to fulfil their role. The provider could …

⚠ The provider could not evidence staff obtained informed consent from patients in line with national guidance. There was a risk patients did not receive all the information they needed, at the right time and from the right staff, to make informed decisions about their treatment. There was no formal process …