Source · CQC inspection

Hazelwood

Type Social Care Org Region South East Last inspected 20 Sep 2018

Overall rating: Requires Improvement View full CQC report

Domain ratings

Five CQC key questions

Safe

Requires Improvement

Effective

Requires Improvement

Caring

Good

Responsive

Requires Improvement

Well-led

Inadequate

Earlier inspection findings

pre-2024 framework · 2 must-do 2 should-do

Must-do actions (2)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 2

Must do

Safe

The provider must ensure the health and safety of the building to comply with Regulation 12 (Safe care and treatment).

Regulation: Regulation 12 (Safe care and treatment)

⚠ Systems to monitor the safety and maintenance of the building were not always effective. The staff office/sleep in room ceiling had been on the health and safety audit as in need of refurbishment since January 2017 but had yet to be completed. Further maintenance and health and safety matters in …

Must-do action 2 of 2

Must do

Well-led

The provider must ensure effective systems are in place to assess, monitor and improve the quality of services provided to comply with Regulation 17 (Good governance).

Regulation: Regulation 17 (Good governance)

⚠ There continued to be a lack of effective managerial oversight at Hazelwood. The provider had not ensured all areas of record keeping were kept up to date and reviewed at regular intervals. Systems for auditing were not effective as shortfalls were rarely identified and they had not picked up the …

Should-do actions (2)

Recommended improvements to enhance service quality.

Should-do action 1 of 2

Should do

Effective

We recommend that the provider has appropriate systems to monitor staff to ensure they remain in date with all training and to ensure staff receive regular support and supervision.

Should-do action 2 of 2

Should do

Responsive

We recommend the provider takes advice from two people's GPs to determine if they are of suitable weight for their height and to assess whether specialist nutritional advice is required.

Location details

CQC ID: 1-110237181

Local authority: East Sussex

Region: South East

Inspection report

Type: Comprehensive inspection

Date: 20 September 2018

Rating: Requires Improvement

Actions: 2 must-do 2 should-do

AI-extracted 17 Feb 2026