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Hazelwood

Type Social Care Org Region South East Last inspected 20 Sep 2018

Archived This service was archived (deregistered) by CQC on 22 Jan 2019. The ratings below are historical and do not reflect a current service.

Location rating: Requires Improvement  View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location, last inspected 20 September 2018. Ratings extracted from individual reports are shown separately below.

Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Inadequate

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Comprehensive inspection
Date: 20 September 2018
Rating extracted from this report: Requires Improvement
Actions indexed: 2 must-do 2 should-do

Read this inspection PDF

AI-extracted 17 Feb 2026

Earlier inspection findings

pre-2024 framework · 2 must-do 2 should-do

Must-do actions (2)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 2
Must do
Safe
The provider must ensure the health and safety of the building to comply with Regulation 12 (Safe care and treatment).
Regulation: Regulation 12 (Safe care and treatment)
⚠ Systems to monitor the safety and maintenance of the building were not always effective. The staff office/sleep in room ceiling had been on the health and safety audit as in need of refurbishment since January 2017 but had yet to be completed. Further maintenance and health and safety matters in …
Must-do action 2 of 2
Must do
Well-led
The provider must ensure effective systems are in place to assess, monitor and improve the quality of services provided to comply with Regulation 17 (Good governance).
Regulation: Regulation 17 (Good governance)
⚠ There continued to be a lack of effective managerial oversight at Hazelwood. The provider had not ensured all areas of record keeping were kept up to date and reviewed at regular intervals. Systems for auditing were not effective as shortfalls were rarely identified and they had not picked up the …

Should-do actions (2)

Recommended improvements to enhance service quality.

Should-do action 1 of 2
Should do
Effective
We recommend that the provider has appropriate systems to monitor staff to ensure they remain in date with all training and to ensure staff receive regular support and supervision.
Should-do action 2 of 2
Should do
Responsive
We recommend the provider takes advice from two people's GPs to determine if they are of suitable weight for their height and to assess whether specialist nutritional advice is required.