Source · CQC inspection

West Farm House

Type Social Care Org Region South West Last inspected 26 Sep 2019

Overall rating: Requires Improvement View full CQC report

Domain ratings

Five CQC key questions

Safe

Requires Improvement

Effective

Good

Caring

Good

Responsive

Requires Improvement

Well-led

Requires Improvement

pre-2024 framework · 3 must-do

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 3

Must do

Safe

Care planning was not always reflective of people's needs. Risks were not identified or safely mitigated.

Regulation: Regulation 12 (Safe care and treatment)

⚠ Care planning was not always reflective of people's needs. Risks were not identified or safely mitigated.

Must-do action 2 of 3

Must do

Safe

Safe recruitment practice was not being followed.

Regulation: Regulation 19 (Fit and proper persons employed)

⚠ Safe recruitment practice was not being followed.

Must-do action 3 of 3

Must do

Well-led

Shortfalls in the service were not being identified and addressed.

Regulation: Regulation 17 (Good governance)

⚠ Shortfalls in the service were not being identified and addressed.

CQC ID: 1-110234272

Local authority: Wiltshire

Region: South West

Type: Planned inspection

Date: 26 September 2019

Rating: Requires Improvement

Actions: 3 must-do

AI-extracted 17 Feb 2026