Source · CQC inspection

Eeze Care London

Type Social Care Org Region London Last inspected 13 Oct 2022

Overall rating: Requires Improvement  View full CQC report

Domain ratings

Five CQC key questions
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Requires Improvement

Earlier inspection findings

pre-2024 framework · 5 must-do 1 should-do

Must-do actions (5)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 5
Must do
Responsive
The provider must ensure that service users receive care and treatment which is appropriate, meets their needs or reflects their preferences.
Regulation: Regulation 9 HSCA RA Regulations 2014 Person-centred care
⚠ The provider did not ensure that service users received care and treatment which was appropriate, met their needs or reflected their preferences.
Must-do action 2 of 5
Must do
Effective
The provider must always ensure that staff act in accordance with the Mental Capacity Act 2005 Act when service users of 16 years or over are unable to give consent to their care treatment because they lacked the capacity to do so.
Regulation: Regulation 11 HSCA RA Regulations 2014 Need for consent
⚠ The provider did not always ensure that staff acted in accordance with the Mental Capacity Act 2005 Act when service users of 16 years or over were unable to give consent to their care treatment because they lacked the capacity to do so.
Must-do action 3 of 5
Must do
Safe
The provider must ensure that service users receive care and treatment which is appropriate, meets their needs or reflects their preferences.
Regulation: Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
⚠ The provider did not ensure that service users received care and treatment which was appropriate, met their needs or reflected their preferences.
Must-do action 4 of 5
Must do
Safe
The provider must always operate robust recruitment procedures to ensure that it employs fit and proper persons for the purpose of carrying on the regulated activity.
Regulation: Regulation 19 HSCA RA Regulations 2014 Fit and proper persons employed
⚠ The provider was not always operating robust recruitment procedures to ensure that it employed fit and proper persons for the purpose of carrying on the regulated activity.
Must-do action 5 of 5
Must do
Well-led
The provider must operate effective systems and processes to assess, monitor and improve the quality and safety of the services provided in carrying on the regulated activity.
Regulation: Regulation 17 HSCA RA Regulations 2014 Good governance
⚠ The provider was not operating effective systems and processes to assess, monitor and improve the quality and safety of the services provided in carrying on the regulated activity.

Should-do actions (1)

Recommended improvements to enhance service quality.

Should-do action 1 of 1
Should do
Effective
We recommend the provider consider current guidance on managing shared supported living services for people with a learning disability and autism and review their practice accordingly.

Location details

CQC ID: 1-11022465421
Local authority: Ealing
Region: London

Inspection report

Type: Inspection report
Date: 13 October 2022
Rating: Requires Improvement
Actions: 5 must-do 1 should-do
AI-extracted 17 Feb 2026