Home / Sources / CQC / Lords Care Solutions Stoke On Trent
Source · CQC inspection

Lords Care Solutions Stoke On Trent

Type Social Care Org Region West Midlands Last inspected 8 Oct 2021

Location rating: Requires Improvement  View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location, last inspected 8 October 2021. Ratings extracted from individual reports are shown separately below.

Safe
Requires Improvement
Effective
Requires Improvement
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Requires Improvement

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Comprehensive inspection
Date: 8 October 2021
Rating extracted from this report: Requires Improvement
Actions indexed: 2 must-do 2 should-do

Read this inspection PDF

AI-extracted 17 Feb 2026

Earlier inspection findings

pre-2024 framework · 2 must-do 2 should-do

Must-do actions (2)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 2
Must do
Caring
Regulation 10 HSCA RA Regulations 2014 Dignity and respect
Regulation: Regulation 10 HSCA RA Regulations 2014 Dignity and respect
⚠ The provider did not ensure all staff had the skills, knowledge and understanding about ensuring people's right to privacy and dignity were respected. People's views in relation to their care and treatment was not always reflected in their care plan and this had an impact on the delivery of care.
Must-do action 2 of 2
Must do
Well-led
Regulation 17 HSCA RA Regulations 2014 Good governance
Regulation: Regulation 17 HSCA RA Regulations 2014 Good governance
⚠ The provider's quality monitoring systems were ineffective to ensure people's assessed needs were met in a timely manner. Monitoring systems did not identify the decline in service which, had a negative impact on people's wellbeing.

Should-do actions (2)

Recommended improvements to enhance service quality.

Should-do action 1 of 2
Should do
Effective
The provider should ensure appropriate records and evidence of lawful restrictions are obtained.
Should-do action 2 of 2
Should do
Effective
The provider should ensure all staff are provided with relevant training to ensure they have the necessary skills, and knowledge on how to meet people's specific needs.