Lords Care Solutions Stoke On Trent

⚠ The provider did not ensure all staff had the skills, knowledge and understanding about ensuring people's right to privacy and dignity were respected. People's views in relation to their care and treatment was not always reflected in their care plan and this had an impact on the delivery of care.

⚠ The provider's quality monitoring systems were ineffective to ensure people's assessed needs were met in a timely manner. Monitoring systems did not identify the decline in service which, had a negative impact on people's wellbeing.