Source · CQC inspection
Donnington House Care Home
Type Social Care Org
Region South East
Last inspected 14 Sep 2022
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Good
Effective
Good
Caring
Good
Responsive
Good
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (1)
Must-do action 1 of 1
Must do
Well-led
There was a lack of provider oversight and scrutiny of the service. The provider had failed to ensure there were adequate systems to monitor and improve the quality and safety of services provided. Processes were not in place to ensure the management of the regulated activities.
Should-do actions (1)
Should-do action 1 of 1
Should do
Well-led
Processes were not in place to ensure management oversight of accidents and incident records. The registered manager told us they did not have oversight of accidents and incidents and were not aware of any processes to identify trends, drive service improvement and ensure lessons were learnt.