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Dr French Memorial Home Limited

Type Social Care Org Region London Last inspected 1 Mar 2022

Overall rating: Inadequate  View full CQC report

Domain ratings

Five CQC key questions
Safe
Inadequate
Effective
Inadequate
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Inadequate

Earlier inspection findings

pre-2024 framework · 7 must-do 1 should-do

Must-do actions (7)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 7
Must do
Well-led
Notifications of other incidents
Regulation: Regulation 18 Registration Regulations 2009 Notifications of other incidents
⚠ The provider and registered manager had not notified CQC of four incidences when the police had been called to support staff following an incident, in line with the requirements.
Must-do action 2 of 7
Must do
Responsive
Person-centred care
Regulation: Regulation 9 HSCA RA Regulations 2014 Person-centred care
⚠ The provider and registered manager had failed to evidence that care was provided in a way that met people's needs, were appropriate and reflected their preferences.
Must-do action 3 of 7
Must do
Effective
Need for consent
Regulation: Regulation 11 HSCA RA Regulations 2014 Need for consent
⚠ Effective systems were either not in place or robust enough to ensure care was only provided with the consent of the relevant person.
Must-do action 4 of 7
Must do
Safe
Safe care and treatment
Regulation: Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
⚠ The provider had not ensured that people were provided with safe care and treatment.
Must-do action 5 of 7
Must do
Safe
Safeguarding service users from abuse and improper treatment
Regulation: Regulation 13 HSCA RA Regulations 2014 Safeguarding service users from abuse and improper treatment
⚠ The provider and registered manager did not always ensure that people were effectively protected from abuse.
Must-do action 6 of 7
Must do
Effective
Meeting nutritional and hydration needs
Regulation: Regulation 14 HSCA RA Regulations 2014 Meeting nutritional and hydration needs
⚠ The provider and registered manager had failed to effectively evidenced that the nutrition and hydration needs of all the people were met.
Must-do action 7 of 7
Must do
Well-led
Good governance
Regulation: Regulation 17 HSCA RA Regulations 2014 Good governance
⚠ The provider and registered manager had not ensured effective systems were in place to assess, monitor, evaluate and improve the quality of the care at the service. Records were not in place to evidence how the service identified and minimised risks to both individuals and across the service.

Should-do actions (1)

Recommended improvements to enhance service quality.

Should-do action 1 of 1
Should do
Effective
We recommend that the service establish a more effective system to evidence training undertaken and when training is due.

Previous inspection

29 October 2021
RatingRequires Improvement
TypeFocused inspection
Actions 4 must-do 1 should-do
1 resolved 4 repeated

Location details

CQC ID: 1-109825493
Local authority: Barnet
Region: London

Inspection report

Type: Comprehensive inspection
Date: 1 March 2022
Rating: Inadequate
Actions: 7 must-do 1 should-do
AI-extracted 17 Feb 2026