Source · CQC inspection
Forge House Services Limited
Type Social Care Org
Region South West
Last inspected 4 Apr 2023
Location rating: Requires Improvement View location on CQC
Location ratings by domain
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement
Most recent report indexed for actions
Type: Comprehensive inspection
Date: 4 April 2023
Rating extracted from this report: Requires Improvement
Actions indexed:
8 should-do
AI-extracted 17 Feb 2026
Earlier inspection findings
Should-do actions (8)
Should-do action 1 of 8
Should do
Safe
The registered manager should review a risk assessment they had put in place for a person who was at risk of falls when using the stairs, as the risk assessment required more detailed guidance for staff to support them safely.
Should-do action 2 of 8
Should do
Safe
The registered manager should have a clearer process for staff to record any maintenance concerns they found, to support the registered manager's oversight of maintenance issues.
Should-do action 3 of 8
Should do
Safe
The registered manager should review the staff file for one staff member and ensure any employment gaps are documented, as CQC could not be assured that there were no employment gaps.
Should-do action 4 of 8
Should do
Effective
The registered manager should work with staff to improve staff recording, ensuring all care records display people's names, are dated and show who had written them, as not all care records displayed this information, making it difficult to accurately identify when people's needs had changed and who had recorded the change.
Should-do action 5 of 8
Should do
Effective
The registered manager should ensure staff understanding and training regarding sensory diets, as one person's behaviour support plan stated this person needed support with a sensory diet but staff did not know what this was and had not received training.
Should-do action 6 of 8
Should do
Effective
The registered manager should complete a Mental Capacity Assessment and Best Interest Decision for one person who had a seat belt on their wheelchair, which staff were only able to release due to the mechanism, as one was not in place.
Should-do action 7 of 8
Should do
Caring
The registered manager should review and rewrite care plans where comments were not always respectful, to ensure respectful terminology.
Should-do action 8 of 8
Should do
Responsive
Care plan reviews required further improvement to identify areas which needed to be reworded to be more respectful.