Source · CQC inspection
Valewood House Nursing Home
Type Social Care Org
Region South East
Last inspected 5 Feb 2015
Overall rating: Inadequate View full CQC report
Domain ratings
Safe
Inadequate
Effective
Inadequate
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Inadequate
Earlier inspection findings
Must-do actions (7)
Must-do action 1 of 7
Must do
Safe
The provider must ensure people are safeguarded against the risk of abuse by taking reasonable steps to identify the possibility of abuse and prevent it before it occurred, and by responding appropriately to any allegation of abuse.
Must-do action 2 of 7
Must do
Safe
The provider must ensure care is planned and delivered in such a way as to ensure the welfare and safety of people and to meet their individual needs.
Must-do action 3 of 7
Must do
Safe
The provider must ensure people are protected against the risks associated with the safe use and management of medicines.
Must-do action 4 of 7
Must do
Effective
The provider must have suitable arrangements in place for obtaining, and acting in accordance with, the consent of people in relation to the care and treatment provided for them, and for establishing and acting in accordance with their best interests.
Must-do action 5 of 7
Must do
Effective
The provider must ensure people are protected from the risks of inadequate nutrition and dehydration and receive appropriate support to enable them to eat and drink.
Must-do action 6 of 7
Must do
Caring
The provider must ensure people’s dignity is always ensured and people are always treated with consideration and respect. People must be enabled to make, or participate in making, decisions relating to their care or treatment.
Must-do action 7 of 7
Must do
Well-led
The provider must ensure people are not at risk of receiving unsafe or inappropriate care and treatment by maintaining proper information about them and by appropriately maintaining management records.
Should-do actions (3)
Should-do action 1 of 3
Should do
Effective
The manager should review the induction and training processes to ensure that staff are equipped with the skills to deliver care to an appropriate standard, and prepared for the launch of the Care Certificate in 2015.
Should-do action 2 of 3
Should do
Responsive
The manager should consider a structured approach to gathering people’s views to ensure that they have regular opportunities to share concerns or ideas.
Should-do action 3 of 3
Should do
Responsive
The complaints procedure should be made more readily available to people and visitors.
Previous inspection
| Rating | Inadequate |
| Type | Inspection report |
| Actions | 10 must-do 3 should-do |
3 resolved
10 repeated