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Clova House Residential Care Home

Type Social Care Org Region East Midlands Last inspected 26 Nov 2015

Overall rating: Requires Improvement  View full CQC report

Domain ratings

Five CQC key questions
Safe
Good
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement

Earlier inspection findings

pre-2024 framework · 1 must-do 1 should-do

Must-do actions (1)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 1
Must do
Effective
Care and treatment of service users must only be provided with the consent of relevant people. If the person is unable to give such consent because they lack capacity to do so, then the provider must act in accordance with the 2005 Act.
Regulation: Regulation 11 HSCA RA Regulations 2014 Need for consent
⚠ The provider had not acted in accordance with the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards by carrying out appropriate mental capacity assessments: sought information in relation to best interest decisions made and kept under review.

Should-do actions (1)

Recommended improvements to enhance service quality.

Should-do action 1 of 1
Should do
Effective
The service finds out more about training for staff, based on current best practice, in relation to the specialist needs of people living with dementia.

Previous inspection

13 July 2015
RatingRequires Improvement
TypeUnannounced inspection
Actions 4 must-do 1 should-do
4 resolved 1 repeated

Location details

CQC ID: 1-109702855
Local authority: Derby
Region: East Midlands

Inspection report

Type: Focused inspection
Date: 26 November 2015
Rating: Requires Improvement
Actions: 1 must-do 1 should-do
AI-extracted 17 Feb 2026