Medrescue Headquarters

⚠ The service did not always control infection risk well. We saw that equipment, vehicles and the premises were not visibly clean. The service used an external contractor to complete deep cleaning on the vehicle, however in 2 vehicles we saw that the last deep clean had not been performed and …

⚠ The temperature of the medicine’s refrigerator was not monitored. During the inspection we found the thermometer used to monitor the refrigerator temperature was not working. Fridge temperature records were not completed daily in line with policy.

⚠ Patient group directions (PGDs) were not always in place or appropriately authorised to be used by staff members to treat people. Staff did not have access to the appropriate national policies when administering medicines.

⚠ There were limited audits for medicines. There were no records to evidence what was audited and the outcome of the audits.

⚠ Staff could not always access information when they required it. Not all service policies were available on the staff portal, for example infection prevention and control and clinical policies such as patient group directives. Some information was not easily accessible at the time of inspection.

⚠ The understanding of completing safeguarding notifications to the CQC was not well established. We saw safeguarding referrals had been completed to the local authority but not reported to the CQC.