Eleanor House

The provider must take action regarding the development and implementation of descriptive, specific and informative care plans that would enable staff to meet people’s assessed needs and manage behaviours that challenged the service in a consistent way.

The provider must take action to ensure there were sufficient numbers of suitably qualified, skilled and experienced staff available at all times. This was to ensure people who used the service were provided with appropriate meaningful opportunities for social interaction and enable people requiring support from two staff to receive their care and support without having their freedoms and human rights restricted.

The provider must take action regarding the implementation of effective pressure care management.

The provider must ensure staff were supported through supervisions and appraisals with their line manager.

The provider must take action to ensure suitable arrangements were in place for obtaining and acting in accordance with, the consent of people in relation to their care and treatment.

The provider must take action to ensure suitable arrangements were in place to ensure the dignity; privacy and independence of people using the service were considered and respected.

The provider must take action regarding the development of care plans to ensure people were protected against the risks of receiving care or treatment that was inappropriate or unsafe.

The provider must ensure all episodes of challenging and aggressive behaviour were reported and investigated to ensure lessons could be learnt and action taken to reduce or prevent future incidents taking place.

The provider must ensure staff had completed pressure area training and understood the importance of ensuring people who were at risk of pressure damage were repositioned at designated intervals.