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Havilah Office

Type Social Care Org Region London Last inspected 25 Oct 2017

Archived This service was archived (deregistered) by CQC on 28 Apr 2018. The ratings below are historical and do not reflect a current service.

Location rating: Inadequate  View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location, last inspected 25 October 2017. Ratings extracted from individual reports are shown separately below.

Safe
Inadequate
Effective
Inadequate
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Inadequate

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Inspection report
Date: 25 October 2017
Rating extracted from this report: Inadequate
Actions indexed: 5 must-do

Read this inspection PDF

AI-extracted 17 Feb 2026

Earlier inspection findings

pre-2024 framework · 5 must-do

Must-do actions (5)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 5
Must do
Safe
People were not kept safe from harm due to risks to their health and wellbeing. The provider had not assessed all risks people faced and assessments available did not include comprehensive guidance for staff about how to mitigate identified risks. Medicines were not managed safely.
Regulation: Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
⚠ People were not kept safe from harm due to risks to their health and wellbeing. The provider had not assessed all risks people faced and assessments available did not include comprehensive guidance for staff about how to mitigate identified risks. Documentation was not easy to navigate as archived risk assessments …
Must-do action 2 of 5
Must do
Effective
Staff were not always provided with adequate training and support to meet people's care needs.
Regulation: Regulation 18 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
⚠ Staff were not always provided with adequate training and support to meet people's care needs. A relative told us that care staff did not have the relevant knowledge to support their family members with percutaneous endoscopic gastrostomy feeding (PEG feeding) and using the hoist. We reviewed staff training certificates and …
Must-do action 3 of 5
Must do
Effective
The provider did not ensure people were supported to eat and drink enough in a safe manner and in line with their preferences.
Regulation: Regulation 14 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
⚠ The provider did not ensure people were supported to eat and drink enough in a safe manner and in line with their preferences. One person's care plan stated that their weight must be monitored. There was no guidance for staff about how to do this or how frequently and there …
Must-do action 4 of 5
Must do
Responsive
People's care plans had not been fully reviewed to include personalised information about people's care.
Regulation: Regulation 9 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
⚠ At the last inspection in May 2017 we found the service was not responsive because people's care plans had not been fully reviewed to include personalised information about people's care. The provider had not taken action to make any improvements and the concerns remained at this inspection. Assessments had been …
Must-do action 5 of 5
Must do
Well-led
The monitoring systems in place to assess the quality of care provided were not fit for purpose.
Regulation: Regulation 17 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
⚠ At the last inspection in May 2017 we found a breach of the regulation in relation to good governance because the monitoring systems in place to assess the quality of care provided were not fit for purpose. The provider had not taken appropriate action to make improvements and the concerns …

Previous inspection

17 June 2017
Rating extracted from this reportRequires Improvement
TypeComprehensive inspection
Actions 3 must-do

Read previous inspection PDF

3 repeated