Source · CQC inspection
Lambeth and Southwark Mencap
Type Social Care Org
Region London
Last inspected 7 Sep 2018
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Good
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (2)
Must-do action 1 of 2
Must do
Well-led
The provider must ensure compliance with Regulation 17 HSCA RA Regulations 2014 (Good governance) by addressing that action was not always taken to make improvements following findings of quality assurance audits, staff did not always receive support to conduct their roles and feedback from people was not always sought.
Must-do action 2 of 2
Must do
Effective
The provider must ensure compliance with Regulation 18 HSCA RA Regulations 2014 (Staffing) by addressing that staff were not fully supported to receive regular training, supervision or appraisal.
Should-do actions (2)
Should-do action 1 of 2
Should do
Responsive
Care plans required improvement to ensure that they were person centred to reflect people's individual preferences and choices.
Should-do action 2 of 2
Should do
Well-led
The provider had not taken sufficient steps to ensure that people and their relatives were involved in the development of the service. The provider told us they would take steps to seek feedback from people.