Source · CQC inspection

Cranmore

Type Social Care Org Region South East Last inspected 23 Jun 2021

Overall rating: Inadequate  View full CQC report

Domain ratings

Five CQC key questions
Safe
Inadequate
Effective
Good
Caring
Good
Responsive
Good
Well-led
Inadequate

Earlier inspection findings

pre-2024 framework · 8 must-do

Must-do actions (8)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 8
Must do
Well-led
The provider must notify the CQC of safeguarding incidents.
Regulation: Regulation 18 of the Care Quality Commission (Registration) Regulations 2009
⚠ The provider failed to notify the CQC of safeguarding incidents.
Must-do action 2 of 8
Must do
Caring
The provider must ensure people are treated with dignity and respect.
Regulation: Regulation 10 of the Health & Social care Act 2008 (Regulated Activities) Regulations 2014
⚠ The provider failed to ensure people were treated with dignity and respect.
Must-do action 3 of 8
Must do
Effective
The provider must implement consistent practice with regard to obtaining and documenting consent for care and support.
Regulation: Regulation 11 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
⚠ The provider failed to implement consistent practice with regard to obtaining and documenting consent for care and support
Must-do action 4 of 8
Must do
Safe
The provider must assess the risks to the health and safety of people, doing all that is reasonably practicable to mitigate risks.
Regulation: Regulation 12 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
⚠ The provider failed to assess the risks to the health and safety of people, doing all that is reasonably practicable to mitigate risks
Must-do action 5 of 8
Must do
Safe
The provider must protect people from abuse and improper treatment.
Regulation: Regulation 13 of the Health and Social Care Act 2008 (Regulated Activities) Regulation 2014
⚠ The provider failed to protect people from abuse and improper treatment
Must-do action 6 of 8
Must do
Effective
The provider must properly maintain the service.
Regulation: Regulation 15 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
⚠ The provider failed to properly maintain the service.
Must-do action 7 of 8
Must do
Well-led
The provider must consistently assess, monitor and mitigate risks to people's health, safety and welfare. The provider must maintain accurate and complete records for each person. The provider must improve the quality of the service.
Regulation: Regulation 17 of the Health & Social care Act 2008 (Regulated Activities) Regulations 2014
⚠ The provider failed to consistently assess, monitor and mitigate risks to people's health, safety and welfare. The provider had failed to maintain accurate and complete records for each person. The provider failed to improve the quality of the service.
Must-do action 8 of 8
Must do
Safe
The provider must deploy sufficient numbers of suitably qualified, competent, skilled and experienced staff.
Regulation: Regulation 18 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014
⚠ The provider failed to deploy sufficient numbers of suitably qualified, competent, skilled and experienced staff

Previous inspection

23 June 2021
RatingInadequate
TypeTargeted inspection
Actions None

Location details

CQC ID: 1-108997286
Local authority: Kent
Region: South East

Inspection report

Type: Focused inspection
Date: 7 July 2021
Rating: Inadequate
Actions: 8 must-do
AI-extracted 17 Feb 2026