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Natasha Lucy Clinics

Type Independent Healthcare Org Region East Last inspected 22 Nov 2022

Overall rating: Requires Improvement  View full CQC report

Domain ratings

Five CQC key questions
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement

Earlier inspection findings

pre-2024 framework · 2 must-do 2 should-do

Must-do actions (2)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 2
Must do
Safe
Ensure care and treatment is provided in a safe way to patients.
Regulation: Regulation 12 HSCA (RA) Regulations 2014 Safe care and treatment
⚠ The registered person did not do all that was reasonably practicable to ensure the proper and safe management of medicines by failing to: Follow policies and procedures about managing medicines, in line with current legislation and guidance to address the storing, dispensing and preparation of medicines.
Must-do action 2 of 2
Must do
Well-led
Establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.
Regulation: Regulation 17 HSCA (RA) Regulations 2014 Good governance
⚠ The registered person did not do all that was reasonably practicable to maintain securely an accurate, complete and contemporaneous record in respect of each service user, including a record of care and treatment, provided to the service user and of decisions taken in relation to the care and treatment provided …

Should-do actions (2)

Recommended improvements to enhance service quality.

Should-do action 1 of 2
Should do
Safe
Continue to seek assurances that emergency medical equipment is properly maintained, in line with medical devices regulations.
Should-do action 2 of 2
Should do
Effective
Develop a programme of clinical audit to monitor patient outcomes, including second cycle audits.

Location details

CQC ID: 1-10859433580
Local authority: Essex
Region: East

Inspection report

Type: Comprehensive inspection
Date: 22 November 2022
Rating: Requires Improvement
Actions: 2 must-do 2 should-do
AI-extracted 17 Feb 2026