Source · CQC inspection
The Boltons
Type Social Care Org
Region South East
Last inspected 9 Oct 2018
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Good
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (2)
Must-do action 1 of 2
Must do
Safe
The registered person had not ensured care and treatment was provided in a safe way for service users.
Must-do action 2 of 2
Must do
Well-led
The registered person had failed to record and keep a copy of actions taken, as required of this regulation, when a notifiable safety incident occurred.
Should-do actions (4)
Should-do action 1 of 4
Should do
Effective
the management to refer to the current best practice guidance on ongoing training and monitoring for social care staff.
Should-do action 2 of 4
Should do
Effective
review guidance on making the environment more 'dementia friendly'.
Should-do action 3 of 4
Should do
Effective
the provider refers to the current best practice guidance on ongoing training and monitoring for social care staff.
Should-do action 4 of 4
Should do
Effective
the service explores all relevant guidance on how to make environments used by people with dementia more dementia friendly.