Source · CQC inspection
Multicare Services - Maylands Building
Type Social Care Org
Region East
Last inspected 3 May 2023
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Good
Caring
Good
Responsive
Good
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (2)
Must-do action 1 of 2
Must do
Safe
The provider had not always identified and effectively investigated safeguarding concerns to people.
Must-do action 2 of 2
Must do
Well-led
The service did not have robust processes to monitor the quality and safety of the service.
Should-do actions (4)
Should-do action 1 of 4
Should do
Safe
We recommend the provider ensures staff understand the process for administering PRN medicines.
Should-do action 2 of 4
Should do
Safe
We recommend the provider follow safe recruitment practices and maintain all recruitment checks and documents required when appointing staff.
Should-do action 3 of 4
Should do
Caring
We recommend the provider ensure there is clear guidance for staff to encourage people to maintain their independence.
Should-do action 4 of 4
Should do
Responsive
We recommend the provider ensures they investigate complaints thoroughly.