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Multicare Services - Maylands Building

Type Social Care Org Region East Last inspected 3 May 2023

Location rating: Requires Improvement  View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location, last inspected 3 May 2023. Ratings extracted from individual reports are shown separately below.

Safe
Requires Improvement
Effective
Good
Caring
Good
Responsive
Good
Well-led
Requires Improvement

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Comprehensive inspection
Date: 3 May 2023
Rating extracted from this report: Requires Improvement
Actions indexed: 2 must-do 4 should-do

Read this inspection PDF

AI-extracted 17 Feb 2026

Earlier inspection findings

pre-2024 framework · 2 must-do 4 should-do

Must-do actions (2)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 2
Must do
Safe
The provider had not always identified and effectively investigated safeguarding concerns to people.
Regulation: Regulation 13 HSCA RA Regulations 2014 Safeguarding service users from abuse and improper treatment
⚠ The provider had not always identified and effectively investigated safeguarding concerns to people.
Must-do action 2 of 2
Must do
Well-led
The service did not have robust processes to monitor the quality and safety of the service.
Regulation: Regulation 17 HSCA RA Regulations 2014 Good governance
⚠ The service did not have robust processes to monitor the quality and safety of the service.

Should-do actions (4)

Recommended improvements to enhance service quality.

Should-do action 1 of 4
Should do
Safe
We recommend the provider ensures staff understand the process for administering PRN medicines.
Should-do action 2 of 4
Should do
Safe
We recommend the provider follow safe recruitment practices and maintain all recruitment checks and documents required when appointing staff.
Should-do action 3 of 4
Should do
Caring
We recommend the provider ensure there is clear guidance for staff to encourage people to maintain their independence.
Should-do action 4 of 4
Should do
Responsive
We recommend the provider ensures they investigate complaints thoroughly.