Source · CQC inspection
The Moat House
Type Social Care Org
Region East
Last inspected 25 Mar 2022
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (4)
Must-do action 1 of 4
Must do
Responsive
Care and treatment plans must contain appropriate information to ensure people receive personalised care that is responsive to their needs.
Must-do action 2 of 4
Must do
Safe
People were at risk of harm because systems were either not in place or robust enough to keep people safe and manage risks to their health and welfare effectively.
Must-do action 3 of 4
Must do
Well-led
Governance systems were not always reliable and effective to drive the required improvements.
Must-do action 4 of 4
Must do
Safe
Sufficient numbers of staff were not always available to meet people's care and support needs.
Should-do actions (2)
Should-do action 1 of 2
Should do
Effective
We recommend the provider seek advice and guidance from a reputable source, about supporting people to manage their oral hygiene and access dental practices.
Should-do action 2 of 2
Should do
Effective
We recommend the provider considers seeking training from a reputable source to ensure staff understand and apply the main principles of the Mental Capacity Act 2005 (MCA) legal framework when supporting people to make best interest decisions.