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The Moat House

Type Social Care Org Region East Last inspected 25 Mar 2022

Archived This service was archived (deregistered) by CQC on 13 Dec 2022. The ratings below are historical and do not reflect a current service.

Location rating: Requires Improvement  View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location, last inspected 25 March 2022. Ratings extracted from individual reports are shown separately below.

Safe
Requires Improvement
Effective
Requires Improvement
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Requires Improvement

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Comprehensive inspection
Date: 25 March 2022
Rating extracted from this report: Requires Improvement
Actions indexed: 4 must-do 2 should-do

Read this inspection PDF

AI-extracted 17 Feb 2026

Earlier inspection findings

pre-2024 framework · 4 must-do 2 should-do

Must-do actions (4)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 4
Must do
Responsive
Care and treatment plans must contain appropriate information to ensure people receive personalised care that is responsive to their needs.
Regulation: Regulation 9 HSCA RA Regulations 2014 Person-centred care
⚠ Care planning needed to improve to ensure people receive person centred care and treatment appropriate to their needs and personal preferences.
Must-do action 2 of 4
Must do
Safe
People were at risk of harm because systems were either not in place or robust enough to keep people safe and manage risks to their health and welfare effectively.
Regulation: Regulation 12 HSCA RA Regulations 2014 Safe care and treatment
⚠ We found no evidence people had been harmed however people were at risk of harm because systems were either not in place or robust enough to keep people safe and manage risks to their health and welfare effectively.
Must-do action 3 of 4
Must do
Well-led
Governance systems were not always reliable and effective to drive the required improvements.
Regulation: Regulation 17 HSCA RA Regulations 2014 Good governance
⚠ Whilst the provider has governance systems in place, these are not yet well-embedded into the running of the service or being used effectively to drive the required improvements.
Must-do action 4 of 4
Must do
Safe
Sufficient numbers of staff were not always available to meet people's care and support needs.
Regulation: Regulation 18 HSCA RA Regulations 2014 Staffing
⚠ The high turnover of staff and high use of temporary agency staff has impacted on the services ability to meet people's needs, including support to prevent isolation for those who received care in bed.

Should-do actions (2)

Recommended improvements to enhance service quality.

Should-do action 1 of 2
Should do
Effective
We recommend the provider seek advice and guidance from a reputable source, about supporting people to manage their oral hygiene and access dental practices.
Should-do action 2 of 2
Should do
Effective
We recommend the provider considers seeking training from a reputable source to ensure staff understand and apply the main principles of the Mental Capacity Act 2005 (MCA) legal framework when supporting people to make best interest decisions.