Source · CQC inspection
Westcliffe Villa
Type Social Care Org
Region South East
Last inspected 8 Nov 2023
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Good
Caring
Good
Responsive
Good
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (1)
Must-do action 1 of 1
Must do
Well-led
Regulation 17 HSCA RA Regulations 2014 Good governance: The provider had failed to effectively assess, monitor, and improve the quality and safety of the service.
Should-do actions (1)
Should-do action 1 of 1
Should do
Well-led
The service had medicine competencies in place to check that staff knew how to support people with their medicines safely. However, these would have benefitted from more information on what was being assessed to ensure clear and safe oversight of what was or was not observed.