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Westcliffe Villa

Type Social Care Org Region South East Last inspected 8 Nov 2023

Location rating: Requires Improvement  View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location, last inspected 8 November 2023. Ratings extracted from individual reports are shown separately below.

Safe
Requires Improvement
Effective
Good
Caring
Good
Responsive
Good
Well-led
Requires Improvement

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Inspection report
Date: 8 November 2023
Rating extracted from this report: Requires Improvement
Actions indexed: 1 must-do 1 should-do

Read this inspection PDF

AI-extracted 17 Feb 2026

Earlier inspection findings

pre-2024 framework · 1 must-do 1 should-do

Must-do actions (1)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 1
Must do
Well-led
Regulation 17 HSCA RA Regulations 2014 Good governance: The provider had failed to effectively assess, monitor, and improve the quality and safety of the service.
Regulation: Regulation 17 HSCA RA Regulations 2014 Good governance
⚠ The provider had failed to effectively assess, monitor, and improve the quality and safety of the service.

Should-do actions (1)

Recommended improvements to enhance service quality.

Should-do action 1 of 1
Should do
Well-led
The service had medicine competencies in place to check that staff knew how to support people with their medicines safely. However, these would have benefitted from more information on what was being assessed to ensure clear and safe oversight of what was or was not observed.