Source · CQC inspection

Copper Beeches Lodge

Type Social Care Org Region South West Last inspected 15 Sep 2022

Overall rating: Requires Improvement View full CQC report

Domain ratings

Five CQC key questions

Safe

Requires Improvement

Effective

Requires Improvement

Caring

Requires Improvement

Responsive

Requires Improvement

Well-led

Requires Improvement

Earlier inspection findings

pre-2024 framework · 2 must-do 3 should-do

Must-do actions (2)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 2

Must do

Caring

The provider must comply with Regulation 9 (Person-centred care) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Regulation: Regulation 9 (Person-centred care)

⚠ The provider had not ensured people's needs and preferences were always met.

Must-do action 2 of 2

Must do

Well-led

The provider must comply with Regulation 17 (Good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Regulation: Regulation 17 (Good governance)

⚠ The provider had not ensured systems were in place to monitor the quality of the service.

Should-do actions (3)

Recommended improvements to enhance service quality.

Should-do action 1 of 3

Should do

Safe

We recommend the provider seek reputable advice on calculating staffing levels at the service.

Should-do action 2 of 3

Should do

Effective

We recommend the provider seeks reviews their system for ensuring staff have the right skills and knowledge to meet best practice.

Should-do action 3 of 3

Should do

Caring

We recommend the provider seeks advice and guidance in relation to supporting staff to record information about people using respectful language.

Location details

CQC ID: 1-10681808706

Local authority: Cornwall

Region: South West

Inspection report

Type: Comprehensive inspection

Date: 15 September 2022

Rating: Requires Improvement

Actions: 2 must-do 3 should-do

AI-extracted 17 Feb 2026