Source · CQC inspection
South Network
Provider Manchester City Council
Type Social Care Org
Region North West
Last inspected 30 Jun 2016
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (5)
Must-do action 1 of 5
Must do
Responsive
Lack of clear up to date care plans with agreed goals. Regulation 9 (3) (a) (b) (c).
Must-do action 2 of 5
Must do
Effective
Best interest meetings and DoLSiDS assessments and application had not been made. Regulation 11 (3)
Must-do action 3 of 5
Must do
Safe
Risk assessments were not completed or were not reviewed. Regulation 12 (2) (a). The provider did not take reasonable steps to mitigate the risks to people who used the service. Regulation 12 (2) (b).
Must-do action 4 of 5
Must do
Well-led
Information kept about people was not easily accessible, up to date or accurate. Regulation 17 (2) (c).
Must-do action 5 of 5
Must do
Effective
Lack of up to date training and consistent staff supervision. Regulation 18 (2) (a).
Should-do actions (2)
Should-do action 1 of 2
Should do
Responsive
We have made a recommendation to source best practice guidelines and training for staff in person centred care.
Should-do action 2 of 2
Should do
Safe
We recommend that copies of all safety checks made are requested.