Source · CQC inspection
Salus Care Group - Braunstone
Type Social Care Org
Region East Midlands
Last inspected 7 Sep 2021
Overall rating: Inadequate View full CQC report
Domain ratings
Safe
Inadequate
Effective
Requires Improvement
Caring
Requires Improvement
Responsive
Inadequate
Well-led
Inadequate
Earlier inspection findings
Must-do actions (3)
Must-do action 1 of 3
Must do
Safe
The provider failed to ensure that they had sufficient staff employed and deployed to meet peoples care and treatment needs. Robust assessments to ensure people's needs were safely managed were not in place to protect people from the risk of unsafe care and treatment.
Must-do action 2 of 3
Must do
Responsive
The provider failed to follow their complaints policy by investigating and taking the necessary and proportionate action to resolve any issues.
Must-do action 3 of 3
Must do
Well-led
The provider failed to ensure they had effective systems and processes in place to manage the service and ensure that people received safe care that was assessed, monitored and well managed.