Oakleigh House Nursing Home

The care and treatment of service users did not always meet their medical needs appropriately, by discussing the service users' treatment choices with a competent health care professional or other competent person to manage the service users care and treatment. Regulation 9 (1) (a) (b) (3) (c) (e).

Service users' nutritional needs did not always show regards for their well-being. Regulation 9 (3) (i).

Care plans did not always document how peoples assessed needs were met. Regulation 9 (3) (a) (b).

There was a lack of appropriate activities offered which would meet people's needs. Regulation 9 (1) (a) (b).

Services users were not treated with dignity and respect. Regulation 10 (1).

Care and treatment was not always provided in a safe way for service users. The register person did not ensure that risks to service users were assessed and not all reasonable steps were taken to mitigate any such risks. Regulation 12 (1) (2) (a) (b).

The registered person did not ensure the that service users that procedures for the management of medicines was safe and proper. Regulation 12 (1) (2) (g).

The registered provider failed to implement effective systems to ensure the quality of care and safety was assessed and improvements were made to the quality of treatment or care people who used the service received. Regulation 17 (1) (2) (a) (b).

The registered person did not ensure that persons providing care or treatment to service users had the qualifications, competence, skills and experience to do so safely. Regulation 18 (1) (2).