Source · CQC inspection
Church Road
Type Social Care Org
Region London
Last inspected 22 Sep 2022
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Good
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (3)
Must-do action 1 of 3
Must do
Safe
The provider must ensure service users are protected from abuse and improper treatment.
Must-do action 2 of 3
Must do
Well-led
The provider must effectively operate systems and processes to monitor and improve the quality of the service and to monitor and mitigate risks.
Must-do action 3 of 3
Must do
Safe
The registered person must ensure sufficient numbers of suitably qualified, competent, skilled and experienced persons are deployed to meet the needs of service users.
Should-do actions (3)
Should-do action 1 of 3
Should do
Responsive
The provider follows best practice guidance to develop staff skills and knowledge of how to communicate with people.
Should-do action 2 of 3
Should do
Well-led
The provider ensures all staff and managers are familiar with the requirements of the regulations regarding duty of candour so they act in accordance with these.
Should-do action 3 of 3
Should do
Well-led
The provider take further action to help ensure the culture of person-centred care and inclusivity develops further.