Source · CQC inspection

Home Comfort Care

Type Social Care Org Region South East Last inspected 14 Jun 2022

Overall rating: Requires Improvement View full CQC report

Domain ratings

Five CQC key questions

Safe

Requires Improvement

Effective

Good

Caring

Good

Responsive

Good

Well-led

Requires Improvement

Earlier inspection findings

pre-2024 framework · 2 must-do 1 should-do

Must-do actions (2)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 2

Must do

Well-led

The provider must ensure compliance with Regulation 17 (Good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Regulation: Regulation 17 HSCA RA Regulations 2014 Good governance

⚠ The providers systems for monitoring and improving the quality and safety of the services provided to people were not operating effectively.

Must-do action 2 of 2

Must do

Safe

The provider must ensure compliance with Regulation 18 (Staffing) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.

Regulation: Regulation 18 HSCA RA Regulations 2014 Staffing

⚠ People did not always receive care and support from sufficient numbers of suitable staff.

Should-do actions (1)

Recommended improvements to enhance service quality.

Should-do action 1 of 1

Should do

Well-led

The provider should include a question in future surveys asking people if staff turned up on time for their calls.

Location details

CQC ID: 1-10593118512

Local authority: Kent

Region: South East

Inspection report

Type: Comprehensive inspection

Date: 14 June 2022

Rating: Requires Improvement

Actions: 2 must-do 1 should-do

AI-extracted 17 Feb 2026