B&H Care Ltd

The provider must ensure effective systems are in place to protect people from the risk of abuse and avoidable harm, including reporting suspected abuse and having a safeguarding policy/procedure.

The provider must ensure systems are in place to ensure staff are of suitable character to work with vulnerable people in their own homes, including completing appropriate recruitment checks such as employment history, identification, right to work, and Disclosure and Barring Service (DBS) checks.

The provider must ensure effective systems are in place to ensure there are enough staff available to keep people safe and meet people's care needs, preventing frequent late care calls and significant variations in care times.

The provider must ensure effective systems are in place to ensure people receive their care in a safe manner, including assessing, managing and reviewing risks to people's health, safety and wellbeing, maintaining accurate and up-to-date care records, and safely managing medicines with clear guidance.

The provider must ensure staff have the knowledge and skills they need to ensure people's safety and wellbeing, including providing and documenting essential training such as safeguarding, moving and positioning, and medicines management.

The provider must ensure effective systems are in place to support people to maintain their health and wellbeing, including effectively identifying, monitoring, and managing people's health needs, and seeking and acting upon advice from health professionals.

The provider must ensure systems are in place to ensure care is provided in accordance with people's consent and that the requirements of the Mental Capacity Act 2005 are followed when people are unable to consent, including completing capacity assessments and providing staff training on the MCA.

The provider must ensure people are always treated with dignity and respect, including ensuring appropriate conduct from all staff and respecting people's choices about their care.

The provider must ensure people's complaints and concerns are managed effectively to promote their health, safety and wellbeing, including having a system for independent investigation of complaints and maintaining records of complaints.

The provider must ensure people receive care that meets their personal care preferences and care needs, including respecting their wishes about staff, delivering care at agreed times, completing effective care reviews, and maintaining accurate and up-to-date care records.

The provider must ensure effective systems are in place to assess, monitor and improve the quality of the service provided, identify and manage safety risks, and ensure people receive safe, effective, responsive and appropriate care, including maintaining accurate records, staff rotas, competency observations, appraisal/supervision systems, and seeking feedback from people.

The provider must ensure the service is managed from its registered address and notify the Care Quality Commission (CQC) of any change of address as required under Regulation 15 of the Care Quality Commission (Registration) Regulations 2009.

The provider must ensure all reportable incidents and events, including alleged abuse, are reported to the Care Quality Commission (CQC) as required under Regulation 18 of the Care Quality Commission (Registration) Regulations 2009.