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Figtree Care Services Ltd

Type Social Care Org Region South East Last inspected 31 Oct 2019

Location rating: Requires Improvement  View location on CQC

Location ratings by domain

Five CQC key questions

Ratings held for this CQC location, last inspected 31 October 2019. Ratings extracted from individual reports are shown separately below.

Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement

Most recent report indexed for actions

The date and rating here are from an individual report, not necessarily the location's latest assessment. Report ratings are extracted with AI; verify the original PDF.

Type: Comprehensive inspection
Date: 31 October 2019
Rating extracted from this report: Requires Improvement
Actions indexed: 3 must-do 4 should-do

Read this inspection PDF

AI-extracted 17 Feb 2026

Earlier inspection findings

pre-2024 framework · 3 must-do 4 should-do

Must-do actions (3)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 3
Must do
Well-led
The provider and registered manager failed to ensure accurate records were kept.
Regulation: Regulation 17 HSCA RA Regulations 2014 Good governance
⚠ The provider and registered manager failed to ensure accurate records were kept.
Must-do action 2 of 3
Must do
Well-led
The provider and registered manager failed to ensure systems to monitor the quality and safety of the service were robust enough to identify areas that were in need of improvement.
Regulation: Regulation 17 HSCA RA Regulations 2014 Good governance
⚠ The provider and registered manager failed to ensure systems to monitor the quality and safety of the service were robust enough to identify areas that were in need of improvement.
Must-do action 3 of 3
Must do
Safe
The provider and registered manager failed to ensure robust and safe recruitment practices were in place.
Regulation: Regulation 19 HSCA RA Regulations 2014 Fit and proper persons employed
⚠ The provider and registered manager failed to ensure robust and safe recruitment practices were in place.

Should-do actions (4)

Recommended improvements to enhance service quality.

Should-do action 1 of 4
Should do
Responsive
We recommend the provider and registered manager seek guidance from a reputable source to develop a system that support accurate record keeping of staff time spent in people's homes.
Should-do action 2 of 4
Should do
Responsive
We recommend the provider and registered manager seek advice and guidance from a reputable source to develop a more robust approach to managing complaints.
Should-do action 3 of 4
Should do
Responsive
How people would like to be cared for, if they wished to be admitted to a hospital or hospice or the support they would like from staff was not included. This is an area to improve further.
Should-do action 4 of 4
Should do
Well-led
The results of the survey had not been fed back to people and their relatives and if any improvements were planned because of their feedback. This is an area that needs improvement.