Source · CQC inspection
Wii Care Limited
Type Social Care Org
Region South East
Last inspected 12 Jul 2017
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Good
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (3)
Must-do action 1 of 3
Must do
Safe
The provider had failed to assess and mitigate individual risks and to carry out safe administration of medicines.
Must-do action 2 of 3
Must do
Well-led
The provider was required to make further improvements to ensure that adequate systems and processes were in place to adequately monitor and improve the service. Further improvements were also required to improve the quality and accuracy of records.
Must-do action 3 of 3
Must do
Safe
The provider has failed to establish and operate effective recruitment procedures.
Should-do actions (4)
Should-do action 1 of 4
Should do
Safe
We recommend that the provider and registered manager sources the local authority's policy, procedure and protocols.
Should-do action 2 of 4
Should do
Effective
We recommend the provider and registered manager seeks advice, guidance and training from a reputable external source to ensure a greater understanding of the Mental Capacity Act 2005, ensuring people's basic rights are not undermined.
Should-do action 3 of 4
Should do
Effective
We recommend that the provider and registered manager seek training from a reputable source to ensure staff are trained to meet people's needs.
Should-do action 4 of 4
Should do
Responsive
We recommend the provider and registered manager seeks advice and guidance from a reputable external source to develop person centred care plans, enabling a more holistic approach to people's care and support.