Source · CQC inspection
St Albans House
Type Social Care Org
Region South East
Last inspected 20 Apr 2017
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Good
Responsive
Requires Improvement
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (3)
Must-do action 1 of 3
Must do
Safe
The provider must assess risks to people and provide guidance to mitigate these risks. The provider must record and manage medicines safely.
Must-do action 2 of 3
Must do
Well-led
The provider must ensure that the systems in place to quality assure and check the care being provided are effective. The provider must actively seek the views of people living at the service to ensure the continuous improvement of the service. The provider must ensure that records are accurate and fully completed.
Must-do action 3 of 3
Must do
Safe
The provider must recruit staff safely.
Should-do actions (4)
Should-do action 1 of 4
Should do
Safe
The provider should assess staffing levels.
Should-do action 2 of 4
Should do
Safe
The provider should ensure there are specific details on how to evacuate people during the day and night.
Should-do action 3 of 4
Should do
Effective
The provider should ensure people's ability to make specific decisions is formally assessed by staff and recorded.
Should-do action 4 of 4
Should do
Responsive
The provider should ensure the complaints policy is in a prominent place and in a format that is easy to read.