Source · CQC inspection
Beech Close
Provider North Northamptonshire Council
Type Social Care Org
Region East Midlands
Last inspected 15 Jun 2022
Overall rating: Requires Improvement View full CQC report
Domain ratings
Safe
Requires Improvement
Effective
Requires Improvement
Caring
Requires Improvement
Responsive
Requires Improvement
Well-led
Requires Improvement
Earlier inspection findings
Must-do actions (5)
Must-do action 1 of 5
Must do
Caring
The provider had failed to ensure people were treated with dignity and respect. Staff did not always recognise, understand or respond to people's needs.
Must-do action 2 of 5
Must do
Safe
The provider had failed to ensure the premises or equipment provided met people's needs, or where possible their preferences in relation to bathing and showering.
Must-do action 3 of 5
Must do
Safe
The provider had failed to ensure the premises or equipment provided met people's needs. The central heating system to regulate and monitor the temperature of the building and its hot water was not effective.
Must-do action 4 of 5
Must do
Well-led
The provider had failed to ensure effective governance systems were in place to bring about identified areas of improvement in a timely manner to ensure good quality outcomes for people.
Must-do action 5 of 5
Must do
Effective
The provider had failed to ensure staff attended or accessed training, learning and development relevant to their role to enable them to meet people's needs and promote safety, which included first aid training.
Should-do actions (3)
Should-do action 1 of 3
Should do
Safe
To promote good practice guidance, the implementation of a body chart should be considered too clearly record the areas where prescribed topical medication needs to be applied.
Should-do action 2 of 3
Should do
Effective
The introduction of colourful and scented plants would provide sensory stimulation for people with sight impairments and those living with dementia.
Should-do action 3 of 3
Should do
Responsive
Records could be further developed to expand upon people's likes and dislikes. For example, by identifying the types of music people enjoyed.