Source · CQC inspection

Age Concern Home Care Central Manchester

Type Social Care Org Region North West Last inspected 30 Nov 2022

Overall rating: Requires Improvement View full CQC report

Domain ratings

Five CQC key questions

Safe

Requires Improvement

Effective

Good

Caring

Good

Responsive

Good

Well-led

Requires Improvement

Earlier inspection findings

pre-2024 framework · 1 must-do 1 should-do

Must-do actions (1)

Legal requirements based on regulation breaches identified during inspection.

Must-do action 1 of 1

Must do

Well-led

The provider had failed to operate fully robust quality assurance processes. Oversight of the service needed to improve to ensure any shortfalls were addressed.

Regulation: Regulation 17 HSCA RA Regulations 2014 Good governance

⚠ The provider had failed to operate fully robust quality assurance processes. Oversight of the service needed to improve to ensure any shortfalls were addressed.

Should-do actions (1)

Recommended improvements to enhance service quality.

Should-do action 1 of 1

Should do

Safe

We recommend that the registered manager has improved oversight of the electronic call monitoring system and processes to ensure people receive care at the right time.

Location details

CQC ID: 1-10472246744

Local authority: Manchester

Region: North West

Inspection report

Type: Comprehensive inspection

Date: 30 November 2022

Rating: Requires Improvement

Actions: 1 must-do 1 should-do

AI-extracted 17 Feb 2026